Scenario 1:

An Error Occurred while logging on.(LO 02040)

Liveoffice issue.jpg

A multi AD domain User was trying to connect to universe/Web Intelligence from Live office and was getting this error. On further analysis, could see that the user’s machine was recently migrated to Windows 7 from Windows XP. During this migration, user’s default domain got disabled and he was trying to connect from LIveOffice using the default domain.

Solution: User had to give the Username as Username@NEWDOMAIN.COM and the new AD domain password to login to the web services.

Scenario 2:

Users from Windows XP machine was not able to access web intelligence from Liveoffice , throwing error “Validation failed”. The same user was able to login to BI Launchpad with AD logins.

Solution:

Should use the complete Web service URL to connect to Web intelligence from LiveOffice.

http://hostname:8080/dswsbobje/services/session

Thanks and Regards

Sandeep Chandran

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