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Author's profile photo Sandeep Chandran

An Error Occurred while logging on.(LO 02040)

Scenario 1:

An Error Occurred while logging on.(LO 02040)

Liveoffice issue.jpg

A multi AD domain User was trying to connect to universe/Web Intelligence from Live office and was getting this error. On further analysis, could see that the user’s machine was recently migrated to Windows 7 from Windows XP. During this migration, user’s default domain got disabled and he was trying to connect from LIveOffice using the default domain.

Solution: User had to give the Username as Username@NEWDOMAIN.COM and the new AD domain password to login to the web services.

Scenario 2:

Users from Windows XP machine was not able to access web intelligence from Liveoffice , throwing error “Validation failed”. The same user was able to login to BI Launchpad with AD logins.


Should use the complete Web service URL to connect to Web intelligence from LiveOffice.


Thanks and Regards

Sandeep Chandran

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      Author's profile photo Former Member
      Former Member

      Informative !!!