SAP Solution Manager Expert Knowledge WIKIs provide you comprehensive processes details from a functional perspective:
Business Process Operations
Data Volume Management
Change Control Management
IT Service Management
Custom Code Management
Landscape Management (incl. Maintenance Tools: Maintenance Planner and Maintenance Optimizer)
You can access the Expert Knowledge WIKIs also by clicking on the specific process / functional area in the graphic below.
The graphic is structured along four key value chains and its ten corresponding processes (functional areas). Each value chain explains the contexts of its processes from an end-to-end perspective, addressing a “core competencies” level of information. On “expert competencies” level the processes are explained more deeply from a functional perspective, in the listed processes WIKIs above.
The 4 key value chains
- Portfolio to Project (P2P) to drive the portfolio of projects and balance business initiatives and their business value against IT capacity, skills and timelines
- Requirement to Deploy (R2D) to build what the business needs, when it needs it with measured business outcome
- Detect to Correct (D2C) to anticipate and resolve production problems
- Request to Fulfill (R2F) to catalog, request and fulfill services
The value chains and its processes are supported by SAP Solution Manager 7.2 to manage the “business of IT” fully aligned with business demand. For detailed explanations, see the SAP Solution Manager 7.2 Management Summary and the SAP Solution Manager Integration Model.