With CRM 7.0 for EHP3, SP01, the following is available:
- New assignment block “Social Media Users” in account and contact overview page.
This allows you to maintain social media users, such as Twitter or Facebook accounts, for an account / contact in SAP CRM, and by doing this having more valuable information availble. This can help, to get more innsight and and a better understanding of your customers and contacts.
- Report that updates social media user data in accounts and contacts with the data from the corresponding social networks, including the unique social user IDs. – Prerequisite: You need to implement interfaces to these social networks (find details in SAP Note 1832462).
Hint: By having the unique social user IDs you can link further information from the social networks with the account / contact data in SAP CRM.
Find more information in business function CRM_SMI.
Note: CRM 7.0 for EHP3, SP01, is already generally available (since August 2013).