It is normal, and I think that’s ever happened to everyone. You’re working on a problem for hours, without finding a solution. You search on SAP documentation, search in SAP examples, search, search and… nothing.
Then, following protocol, you move up to the community to perform additional searches hoping to find the solution. Searching, you find some questions that look very much like yours until you find one that seems to be exactly what you’ve been looking for. You, excited, accesses the link. Reading the question, you notice that really is what you seek. You scroll down to the comments to find the solution and instead there’s a comment like: ‘I found the solution by myself’. This is one of the things that really makes you frustrated. Being so close to a solution, a concrete help and finally find out that you get nothing at last. On top of that, the question has been posted a long time ago and hardly a new comment will help.
Honestly, I don’t think the person did this on purpose. I prefer to believe he or she has done it carelessly. But this carelessness is what we must avoid. We should be aware that our questions may be others’ doubt, and in publishing the solution we’ll be helping a fellow. Mutual assistance is the basic concept behind virtual communities and this simple concept, when applied, is what determines the success of a professional network. Of course, you will also:
- Generate more content to the network
- Make the path of new members easier
- Encourage new people to publish solutions and questions
- Encourage outsiders to join the network
And most of the time, comments about the solution are much more efficient than the help documentation. After all, the comments contain experiences. Anyway, I think these cases are exceptions, but caution is always valid. After all, often in the rush of everyday life we end up forgetting to post the solution.
Thank you Bruno Abel Minalez for the English revision.