I worked for Sybase for 11 years prior to the merge so I am a “traditional-Sybase” person too; I want to address some concerns about IQ, give some helpful hints and let you know that SAP is dedicated to continuing support for the Sybase product-lines.
The first concern being that SAP is going to let IQ wither away – this is not true, in fact R&D investment continues with SAP Sybase IQ, because IQ is a strategic part of the SAP technology family – both as an independent product, and as extended storage for large SAP HANA deployments. You can view the SAP Sybase IQ Roadmap here to see its future direction.
The release of SAP Sybase IQ 16 included a wealth of new features in 2013 In fact, in terms of engineering effort, it was the biggest release in IQ’s 16+ year history: a re-engineered column store for improved data compression; low latency, write-optimized delta store; fully parallel loading; new indexing technology for improved incremental batch load performance; data affinity for “shared nothing” performance; and RBAC authorization and LDAP authentication. In the monitoring and administration area, SAP Sybase IQ 16 has adopted a web-based framework called SAP Control Center. You might want to check out the webinar presented by Dobbler Consulting “What’s New in SAP Sybase IQ 16 and Why it Matters to You” – along with our “How To” tutorials .
What is SAP Control Center (SCC)? SCC includes all of the capabilities of Sybase Central, plus enhancements in the area of historical reporting, alerting, and graphical visualizations. The benefit to web-based monitoring and administration are the ability to access the managed system easily from a browser and it does not require installing client software. Also, SCC is a unified Sybase server command center, for administering and monitoring a multitude of SAP Sybase servers – SAP Sybase ASE, SAP Sybase IQ, and SAP Sybase Replication Server, from a single point of control. Looking ahead, further performance and manageability improvements are in the works for SAP Sybase IQ, as well as more granular monitoring statistics from SCC.
How can I find documentation for IQ 16? The documentation for IQ 16 has been re-organized for easier searching, and merges material for SQL Anywhere features together with IQ features; these used to be separated, making navigation more difficult. In addition, a new hardware sizing guide, and best practices guide are available to augment the technical user docs, with content created by our product experts in the field. In fact we have a new IQ Help Portal available at http://help.sap.com/iq Our experts also monitor the IQ SCN Developer site and IQ SCN site to assist with any questions customers or partners may have.
What about IQ support? SAP has a global support team that uses the “follow-the-sun practices”, in order to ensure that we are able to offer incident handling and problem resolution on a 24 x 7 basis. You can visit the SAP Support Portal for local information and FAQs. You can also speak to a SAP Support representative and escalate your incident if you feel it is not progressing appropriately. Regarding documentation for Troubleshooting – one of the many benefits from SAP is their approach to Knowledge Base Articles (these are based on industry standard Knowledge-Centered Support [KCS]) where by troubleshooting techniques and screenshots are made available for customers to directly access and find solutions to problems the support team has already solved. These are available now and will continue on an on-going basis for SAP Sybase products.
I hope I have answered and possibly alleviated some concerns. The Sybase product-lines are an integral part of SAP and we hope to have your continued passionate and loyal support.