Successful organizations have adopted a series of best practices for social collaboration, according to Ray Wang and his team at Constellation Research. In their 2013 survey of over 200 social business adopters, they found that a majority of market leaders and fast followers were no longer just experimenting with social collaboration but scaling it to meet demand.
Within customer service and support departments, Constellation found that successful organizations are using social collaboration in 7 specific ways to improve efficiency, reduce resolution times, improve customer satisfaction, and drive customer loyalty for the long term. To find out more and to learn how your organization can start, join this webcast.
Webcast – register now:
Demystifying Social Business for Support and Service: Optimizing the Issue-to-Resolution Process with Collaboration
Tuesday, September 24, 2013
1 p.m. EDT, 10 a.m. PDT
Speaker: R “Ray” Wang, Principal Analyst, Founder, and Chairman, Constellation Research, Inc.