Sybase Error: Side-by-side configuration is incorrect

[varman_geek]

While installing and configuring Sybase ASE 15x, you may face the side-by-side cofiguration error.

After the smooth installation of Sybase ASE, it will prompt some parameter specification for configuring the ASE server (like server name, page size, master DB size) and at the end the installer will show all the parameter chosen to configure and upon clicking next, it would call program sysbatch.exe, in order to execute this configuation. At this point you may get the Side-by-Side configuration error.

The error text says: Cannot run program "C:\Sybase\ASE-15_0\bin\sybatch.exe" (in directory "C:\Sybase"): CreateProcess error=14001, The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail

CAUTION: ** DO NOT CLOSE THE INSTALLER!!\

Rather wait until you apply the solution specified in this document.

The event viewer would give us valid info to understand the issue. You could find the following error in event viewer.

WORKAROUND 1:

This error is due to the dependency of the vc++ files.

The version 8.0.50727.762  refers to VC++ 2008 redistribution package.

Installing this may help to curb the error and continue the configuration.

1. Download the file from following link.

                    VC++ 2008 re distributable ATL security update

     On the above link upon hitting the download button, it would prompt for file selection. Select appropriate file according to your system architecture.

2. Install the above downloaded setup.

3. Switch over to the installer and click on OK for the error message box.

4. Now click on "Previous" which will take you to the summary screen of configuration parameters.

5. Now click next and wait. Most of the time the above solution may work and the configuration will start, but sometime the above error will pop-up again. In that case we would perform the next work around.

6. If there are no errors, then installer will start configuring the Sybase servers successfully.

WORKAROUND 2:

1. Navigate to "<install_dir>:\Sybase\DataAccess\bin" (for x86 platform) or  "<install_dir>:\Sybase\DataAccess64\bin" (for x64 platforms).

2. Copy the folder "Microsoft.VC80.MFC"

3. Paste in the above folder in "<install_dir>:\Sybase\ASE-15_0\bin" directory.

     Your path should look like "<install_dir>:\Sybase\ASE-15_0\bin\Microsoft.VC80.MFC"

4. Switch over to the installer and click on OK for the error message box.

4. Now click on "Previous" which will take you to the summary screen of configuration parameters.

5. Click next and wait. Now you could see the installer will start the configuration and following screen

Cheers!!!