Hello All,

We are currently working on a patch update for SAP BusinessObjects Explorer to make it iOS7 compliant.

The current version available on AppStore will continue to work in an update scenario:

  • App downloaded, installed and launched on iOS6
  • Device updated to iOS7
  • App launched on iOS7

The current version available on AppStore will not work on a fresh install:

  • Device updated to iOS7 (or new device with iOS7)
  • App downloaded, installed and launched on iOS7 (App will exit after defining an Application Password)

This regression is new and related to the latest version of iOS7 (known as “GM Seed” and the public version).

We are working to solve this issue.

We do not recommend to upgrade to iOS7 if you plan to install the first time SBO Explorer.

Update 2013-09-26:

We have discovered another specific issue with the updated version (4.1.9). We are doing our best to solve this problem and we will update you.

Update 2013-10-04:

A new version (4.1.10) is now available. If you discover other issues, please contact the support. We will do our best to solve.

Best Regards

Alexandre Fortin

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16 Comments

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  1. Javi Puig Diaz

    Dear Alexandre,

    I had a perfectly working “current version” of SBO Explorer iOS App and after iOS7, it does not work, I did:

    • App downloaded, installed and launched on iOS6
    • Device updated to iOS7
    • App launched on iOS7

    I even had a password set and a system that was working (4.0 SP05).

    Now after iOS7, I have following error:

       Logon Error

    Mobile Server is not reachable

            OK

    Please let me know if you need more information.

    Thanks.

    Javi

    (0) 
    1. Alexandre FORTIN Post author

      Hello,

      We are currently investigating on this issue.

      Update: This issue is now fixed.

      You could have a problem when edit/create connection. To do so, switch to “flight mode” during the connection authoring. Once the connection has been created/updated, put the device online.

      Thanks,

      Alex

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  2. Manish Sangani

    Hello,

    The first scenario described doesnt work in my iPad.

    1. Existing app on IOS 6 is working as expected

    2. Now upgraded to IOS 7

    3. Launch explorer and it crashes…..

    We are testing this before we ask our existing users to upgrade to IOS 7 (we have large user base using this solution) so need help asap.

    Also, for new devices procured comes with IOS 7 and we need explorer to work on that as well. Please release the fix asap.

    Thanks,

    Manish

    (0) 
    1. Alexandre FORTIN Post author

      Hello,

      For the case you just mentioned, do you konw if the app was launched before the iOS7 upgrade?

      • IF the App asks for setting an Application Password, that means the app was not launched before (and will crash like a fresh install).
      • IF the App asks for entering an existing Application Password and then crash after, could you contact the support? We’ll do another investigation.

      We have submitted a new build to AppStore that should solve the issue I mentioned for a fresh install (or when the App was installed but not launched before the iOS update).

      Thanks,

      Alex

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      1. Manish Sangani

        Hello Alex,

        Yes, as I said the app was working fine with IOS 6, I was able to explore the information spaces on my iPad and also, we have disabled the application password for convinience. After the upgrade it stopped working and crashed. Have already open the ticket with support and they directed me here, Updated the ticket with this information now.

        Thanks,

        Manish

        (0) 
        1. Alexandre FORTIN Post author

          Hello,

          Thanks for the clarification. Could you get back to the support in order to have the steps for reactivating Application Password? Application Password is mandatory (it secured local data). Without this password, local data can be read.

          Thanks,

          Alex

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  3. Thad Beavers

    So do we have a fix for IOS 7 and SAP Explorer?

    We cannot do any fresh installs…crash occurs when entering the password for application.

    At first, I thought this was something being blocked on our wireless network..but was able to get it to work on my phone using 4G…the app was installed under ios 6 but was not launched.

    (0) 
    1. Alexandre FORTIN Post author

      Hello,

      Yes we have fixed the problem.

      But in some cases it seems not fully solved the problem.

      We will do our best to solve the problem, submit an updated version to AppStore.

      Thanks,

      Alex

      (0) 
      1. Thad Beavers

        We are finding that the new fix from Sept 25th seems to work on a fresh install.

        But when deleting the app and resintalling we go back to the same issue.

        Cannot get past the password reset screen and license acceptance.

        (0) 
        1. Alexandre FORTIN Post author

          Hello,

          Our first attempt to fix the problem is not fully working in some cases. We are releasing another patch right now to fix this. It will come very quickly.

          Thanks

          Alex

          (0) 
          1. Manish Sangani

            Hello Alex,

            Do you have updates on when the app will be available? Right now the udpates or new install both are not available in AppStore.

            Thanks,

            Manish

            (0) 
            1. Alexandre FORTIN Post author

              Hello,

              We don’t have news yet.

              We’ve asked several times since Monday morning. As of today, App is still under review.

              Once I have news I will update the blog post.

              Thanks,

              Alex

              (0) 
  4. Samuel Silva

    Hi Alexandre,

    The SBO Explorer app was removed from AppStore? I didn’t found at
    Brazil’s AppStore.

    When it will be available again?

    Best regards.

    (0) 

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