Step by step about how to create a GSS Performance Optimization check
[Update: 15/09/2013] -
Presentation about SAP Service tools for Performance analysis by kerstin.knebusch
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Pre-requisites:
There are a lot of notes that indicated an overview about what prerequisites do you need before you start that type of service, but at the end the most important is the connection and readiness from the managed system on you need to process the GSS, the recommend minimal verifications are RFC’s status and Plugin status, the other check are not suitable to forbid you the creation of the GSS.
1.- Access to transaction “solman_workcenter” then you will see the solution manager workcenters inside the sapgui interface, that could be better that work only from a Interner browser; then go to “SAP engagement and service delivery” when you can see more options to scheduler service from SAP and for your own creation.
2.- Go to “services” option from the menu options and there you will see services just created as an historic data, click con “create” button to see the wizard creation.
3.- Once the wirzard is open, select the service that you need to create, take care that there is a 2 different types of services (system and solution), systems service collect data from remote system’s SDCCN transaction like ewa, and “solution” service are “full” service that you need to collect most of the data manually.
4.- On that step you will se the status of service definitions (AGS_UPDATE) transaction status, you can got to the transaction to see the status and run again for check updates.
5.- Select one system as be the target of the service.
6.- On the next step you will se a text box for enter some description about the service.
7.- From that step we can add contact person to the service, if you need to add some contact here is recommended that you maintain that information in your solution before process that step through solman_directory transaction
8.- Last step and verification of the service, that is step is not relevant, only click on “finish” button to end wizard.
9.- One completed you will be redirect to the service overview and go to the last service an take note about your session ID.
10.- Inside remote system where you need to process the service, go to transaction SDCCN and run “refresh sessions” task.
11.- You will know when the task finish on “task log” tab
12.- Once “refresh session” task end, you will see a new line with your session ID (step 9 of that post).
13.- Ifyou can´t wait at maintenance package, you can process the session manually as indicated.
you will se the task running, it takes less than 5 minutes.
14.- Once session end you will see the status on “done” tab.
15.- Now on services overview you can see on the right hand that service data from SDCCN is ready, then click on ”session name” to open another screen to process the service.
16.- You will see a popup to select the session language and a warning that a new Windows will be open and you need to wait (that step is really slowly)
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17.- That is the screen that you will see to process the session.
(check the warning for systems that are not ready)
18.- Work area to process with the service, it’s a really easy guide to process, the normal process is: clieck on step, read information about what you need to do and check information.
19.- There is some steps that are process automatically or you need to select click manually on “done”; the initial steps are always for landscape information checks before you arrive to “session initialization”, once there you will load the SDCCN data on the service and you will see more steps to process.
20.- That is the result once you have initialized the SDCCN data.
21.- Next is trough “save + next open check”, you will jump to each step continuously and read information from help area and check on the bottom right hand data collected of if you need to add some information.
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22.- Sample of a manual step:
23.- Simple o an automatic step, have you check that some icons on Green verifications are different, manual selections are flagged as it to know when the session ends if lt was did automatically or not.
24.- There re types of services that will be completed alone and others one you can complete i manually as you can see on the image, is important to know that if you complete the service you will not be able to change it again.
25.- Final document (that view is from my PDF after document generated).
More information
A.1.- “Send trough mail”
To allow you send that service trough mail you need to process as follow.
Select your session | Once the session is open (it takes some seconds), you have to select the HTML view. |
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| Select the type of service that you need to send by mail, the are different types of service as you has create. | Click on “e-mail” link |
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| There you will see a popup to send the report by ,ail (exactly like ewa), enter your mail address and click on OK, the SOST will process the mail. | |
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A.2.- “issuess”
In some steps inside the session you can create issues (as a type of message/task manually creates and assigned to a responsible and a solution and/or a top issue), you will be issues inside services overview; if you need to setup issues and change it you have to go to solution manager administration workcenter.
You can get more information about that (GSS/SELF) services on that notes:
Note 1609155 - Guided Self Services
Note 1634757 - Guided Self Service 'Performance Optimization
Note 1143775 - SAP Service Content Update
Service Marketplace Link:
Regards,
Luis
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