david.birkenbach |
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See what will be the evolution of alerting infrastructure, from old RZxx options trough solution manager we will pass to a unified interface to be able to see al alerting options together, and of course SAP take in consideration the integration of SAP IT Infrastructure management to integrate as per as future SP12, there is a some mention about the each SP relase from SP10 to SP12 (during 2014) but the dates are not confirmed and can change. |
Another new feature from solution manager 7.1 will be the Value Map, as a new guided process to to check managed systems like TQC/CQC, that trough guided steps you can perform a large analysis from each managed system/s. I search trough SMP and SNC but don't found more information. |
I take that photo from David presentation for the message that on ITIL software certification, solution manager is only the one that are fully verified on 15 process with PinkVerify; there are more software verify but not at le last level of ITIL 2011 specifications. |
How you can understand the relations about the ITIL process that can be managed from solution Manager, that is a relevant slide for all that would try to use solman for manage ITIL process. |
Do you remember the map ITIL process and solman functionalities that I request some weeks ago ? http://scn.sap.com/people/david.birkenbach/blog/2013/05/23/sap-solution-manager--itil-pink-verified Here we can know what functionality we have to use, remember that some ones are CRM tools and you need license for it. (that is a leak). |
What is the better path to afford the ITIL management with solution manager, step by step will be better that all together :razz: |
Last slide from great David with the overview of ITIL topics on solution manager, the most important for me are: "one technology to run all your IT process" to get the option for calculate the cost and price of your IT service, and much important the value of all IT department. |
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