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Author's profile photo Douglas Kisinger Thompson

What’s New in SAP Business ByDesign: Intercompany Repair Process Automation

In this blog, we’d like to introduce you to one of things that is new or has been changed in the August 2013 version of SAP Business ByDesign.

Of course, you can find more information in the What’s New in SAP Business ByDesign documentation, which is available online or as a pdf.

Today, we’re going to talk about Intercompany Repair Process Automation.

You can now configure electronic data exchange between you and your supplier system by maintaining a Purchasing and Service Order Integration communication arrangement. This allows the automatic creation of service orders.


You can now add an additional spare or service to the already existing service that is maintained in the service order received electronically from your customer system. When you release the service confirmation for an electronically received service order, the system now triggers automatic creation of a goods and services acknowledgement in the customer system.


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