I would like to indicate the reading of this new KBA, written in order to help customers to raise message to SAP Product Support under correct component.
The benefits to to raise under correct component is basically speed up the resolution process inside SAP, as there is no need to route internally.
The KBA is: 1904179 – Localization Brazil: How to Identify the correct component for Product Support.
I strongly recommend the reading of the content.
UPDATE: This is the new link for the KBA http://service.sap.com/sap/support/notes/1904179 . Can you, please test if it´s working?