Ok.. vent day! I got frustrated today with the lack of response from original posters (OP) regarding their questions.
So I decided that I’d do a bit of research. 😏
The folks who use the QM space here are very fortunate to have several people that respond to questions here. There are a good half-dozen or more consultants here that regularly take the time to respond to questions. Very few questions go without a reply or answer and most are replied to within a 24 hr period.
NONE of us are SAP employees. We do this primarily because we get value from researching questions, learning about new user requirements, gaining tricks of the trade, and learning about business processes that we might not run across, etc.. etc.. Trust me, the points mean nothing. You don’t spend the time here because of points. You spend the time here because you enjoy it, you like your vocation, and want to learn more as well as help others.
But what I’m seeing is that many of the OP’s never respond back and don’t close out their questions. So it got me to wondering. Are our QM folks the rudest folks around in SCN? Or is it the same way in all the various spaces. So I figured I’d do a bit of analytics. I’m not going to get too extensive as I would think SAP already has these numbers. It would be great if they would publish some stats in each space on the main page of the space.. like a monthly summary of the percentage of questions closed. Kind of like a closure rate that most help desks use. Anyway, that’s an item for the idea space.
Even those people that close their discussions often never provide feedback on what worked. They mark everyone’s reply as helpful and never tell us what they actually decided to do. Did they get the client to abandon the request? Did they change a business practice? Did they find another technical solution not proposed by the respondents? That’s part of the reason I answer questions. I want to know the final answer!
So I reviewed a few spaces and of the ones I looked at, I’d have to say that QM does has the lowest closure rate. So maybe we are the rudest of the bunch if closure rate could be considered a measure of rudeness in a technical forum. Or maybe we just don’t have the expertise here yet to give satisfactory answers?
Maybe at some point SAP will publish a more comprehensive list than mine below. I’m sure they have it. (Laure Cetin 😉 ? )
So here is what I found:
|QM space||Open||Closed||% Closed|
|AUG (to 8/22)||42||4||8.70%|
|Manufacturing – Production Planning|
|AUG (to 8/22)||175||47||21.17%|
|AUG (to 8/22)||558||168||23.14%|
|Product Lifecycle Management|
|AUG (to 8/22)||15||1||6.25%|
Yes. of the 4 spaces I looked at, mostly for July and August, QM has the lowest closure rate at just an average of 15.25%. It would be even lower if I just used July and August like I did for two of the other spaces.
The PLM space wasn’t far ahead of QM. But QM was still the lowest.
The ABAP’ers had the highest of the four spaces I looked at with a 27.35% closure rate.
I hope that OP’s will look more at being courteous and doing what is the right thing. YOU asked the question. We gave you replies and usually valuable advice that might not normally be available anywhere else without paying significant money for a consultant to visit your site. The very least you can do is reply to our questions, make a closing reply that explains the final outcome and at least say thanks.
Maybe some OP’s can comment on why they don’t take the time to respond or to close out their questions. Hopefully I’m not the only one here that gets frustrated with this behavior. I’d like to hear from others that feel the same way. Or maybe I’m the only one?
Additional note: The numbers above are constantly changing. They must be considered as only a snapshot on the day I reviewed the areas and posted the blog.