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Author's profile photo Kristen Scheffler

I Believe It’s (Almost) Time For Me to Fly….to #SBOUC2013

We’re just a few weeks away from the SAP BusinessObjects User Conference, and I must say, I can’t fight this feeling any more ( REO Speedwagon in the house Wednesday night!)



*Photos courtesy of*

There are so many amazing things to see, do, and learn at this event.  The ASUG Developer Wars, which were absolutely fantastic last year, the Influencer Summit (held Sunday evening), networking opportunities, the Keynotes and Town Hall sessions, the Partner showcase, the concert (I think I mentioned that all ready 🙂 ), and let’s not forget about the fantastic educational sessions.

SAP Product Support will be there sharing the knowledge in a number of sessions.   What better way to engage with our experts then showing up to one of the following!

We’ve broken it down by day, so take a look, add the session number to your calendar (or mobile device) and we will see you there!

Monday, September 9th Sessions:

SAP Analytics Support – Unplugged

Speakers: Christopher Vozella, SAP, Jamie Bridwell, SAP, Kristen Scheffler, SAP

Get ready for an interactive ‘unplugged’ discussion panel with SAP Analytics support management . Topics include: Benefits of support programs (Enterprise Support, MaxAttention, and more) to get the most out of support; preview of the new SAP Support Portal; the support process, from message creation to resolution to PCC survey; what’s done with your support feedback?; Influence opportunities: i.e., Customer Connection, Ramp-Up, Customer Engagement Initiative, and Idea Place; and utilizing knowledge management, communities, and social media to help find solutions. So bring your questions, and get the low down on SAP Support.

Monday, September 09, 2013 11:15 AM – 12:15 PM

Session 402

Security Made Simple

Speaker: Lei Liu, SAP Canada Inc.

Imagine there are thousands of users who will access the BI Platform and you want to control user access to different area of the system ‒ BI security model made this simple. Rights configuration plays an important role in the BI platform. They are the base units for controlling user access to the objects, users, applications, servers, and other features. In this session, learn the concept of the security model in BI 4.0 and best practice of setting the rights in CMC.

Monday, September 09, 2013 2:45 PM – 3:45 PM

Session 504

Help us Help You ‒ How You Can Improve Your Support Experience

Speaker: Adam Stone, SAP Canada Inc.

The presenter has been supporting SAP BusinessObjects customers for more than seven years and has run across many different areas that can help improve the customers support experience. Whether it is with the self-help features that are available or with working with support engineers through the Support Portal, the presenter will provide helpful tips on what can be done to make your support experience as enjoyable and efficient as possible.

Monday, September 09, 2013 4:00 PM – 5:00 PM

Session 405

Tuesday, September 10th Sessions:

A Panel and Q and A session with SAP’s Steve Lucas’ Team, ASUG Leaders

This is your chance to hear from and talk to the SAP executives driving product strategy for its business intelligence and business analytics software. In this panel conversation and question and answer session led by Tom Wailgum and Courtney Bjorlin from ASUGNews, SAP’s Steve Lucas and his team, joined by ASUG leadership, will take you inside SAP’s analytics strategy, and answer tough questions about what its execution means for you. The panel will tackle topics including BI 4 roadmap, SAP HANA, SAP support, product quality and more.

Hear from:

Steve Lucas, President, Platform Solutions, SAP
Bridgette Chambers, ASUG CEO

Christian Rodatus, SVP of Global Analytics Solutions, SAP
Adam Binnie, Global VP and GM BI Solutions, SAP

Stephane Le Cam: SVP Global Head BI Development, SAP
Jamie Bridwell: VP Active Global Support, SAP

Tuesday, September 10, 2013 9:00 AM – 10:00 AM

Simplifying Troubleshooting for Web Intelligence Users

Speakers: Jonathan Brown, SAP, Syed Ejaz Hussain Shah, SAP

What happens when you refresh/run the Webi report? What happens when the Webi report is scheduled? When and where does the Adaptive Processing server come into picture while running Webi reports? Why are migrated Webi reports from XI3.1 running slower in XI4.0? If these and other similar questions trouble you as a Webi user, this presentation is for you. Most users are eager to resolve or, at least narrow down their problems whenever they come across issues with Webi reports. They often feel handicapped as they are not aware of services involved during each workflow performed. This session will help you understand the services involved while running Webi documents based on universes (.unv, .unx) and BICS connectivity along with best practices associated with each for better performance.

Tuesday, September 10, 2013 11:15 AM – 12:15 PM

Session 1206

Web Intelligence Everywhere for Everyone: The RESTful Raylight SDK

Speakers: Gregory Botticchio, SAP, Ted Ueda, SAP Canada, Inc.

The BI 4.x Raylight RESTful API introduces a language-agnostic, low-barrier-of-entry programmatic modification and management feature for Web  ntelligence documents. With a basic understanding of HTTP and XML, you now have control over document creation, query generation, visual styles, and scheduling. Easily manage a collection of WebI documents via batch processing scripts to standardize document contents and data sources. The new features introduced with the BI 4.1 implementation in many ways go beyond the limitations in the ReportEngine SDK available with XI 3.1 and previous versions. Having worked with this API over the past year, the presenter will describe tips and tricks, best practices, and design patterns you can utilize to quickly get up to speed and take Web Intelligence beyond the confines of what is available out-of-the-box.

Tuesday, September 10, 2013 1:30 PM – 2:30 PM

Session 1207

Understanding and Leveraging Improvements in SAP Data Integration and Data Services Platform 4.2

Speaker: Tanya Milanovic, SAP

SAP Data Integration and Data Services Platform has gone through big changes from version 3.2 to 4.2. Major architectural changes, new features, and improvements in usability and performance have been introduced not only in each major release, but also through service packs and patches. This presentation will provide an overview on these changes and how you can take advantage of the upgrade in your organization.

Special focus will be given to Big Data support and the SAP Hana interface.

Tuesday, September 10, 2013 1:30 PM – 2:30 PM

Session 207

Lost in SAP Support Space? The Journey To Find Your Way

Speakers: Christopher Vozella, SAP, Kristen Scheffler, SAP

Do you ever find yourself in these situations: You need to contact support, but you can’t find their information. You’ve logged a support message for an issue, but now what? Where does it go and how do you get it solved faster? You have Enterprise Support, but don t know what that entitles you to. This session gives you the answers you need to find your way in the SAP Support maze. Presenters will provide you with information about the various support teams in SAP’s infrastructure, ways to interact with support, and navigation paths to get you what you need.

Tuesday, September 10, 2013 2:45 PM – 3:45 PM

Session 408

Wednesday, September 11th Sessions:

Platform Search in BI 4.0

Speaker: Lei Liu, SAP Canada Inc.,

Platform Search enables you to index and search content within the BI repository. The infrastructure of indexing and search of BI 4.0 has been changed significantly comparing to XI 3.1. It’s also enhanced with many new features in BI 4.0. Without understanding, the infrastructure and best practices of the configuration may lead to various system performance issues. In this session, you’ll find out how the application works, and learn best practices and troubleshooting tips.

Wednesday, September 11, 2013 1:30 PM – 2:30 PM

Session 913

A big shout out to our SAP Product Support team members Jonathan Brown, Lei Liu, Christopher Vozella, Tanya Milanovic, Ted Ueda, Syed Ejaz Shah, Adam Stone, and Jamie Bridwell for participating in SBOUC.

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