Skip to Content
Author's profile photo Spencer Liang

Why document in IC role stays in edit mode after saving

In a document @ IC role, we change it to edit mode, make changes, e.g. in description, click on save, the change is saved but the document remains in edit mode and edit button remains grayed out.

This is because a special checking during save in following method prevent it from existing edit mode and thus keeps the document locked.

CL_CRM_UIU_BT_TOOLS method SAVE

*keep interaction record in edit mode since it is required with or witho

*needed for 1-document scenario

    lr_profile      = cl_crm_ui_profile=>get_instance( ).

    lv_profile_type = lr_profile->get_profile_type( ).

    IF lr_profile->get_profile_type( ) EQ if_crm_uiu_channel_aspects=>gc

      lr_access->if_crm_uiu_channel_aspects~after_commit( ).

    ENDIF.

In case of an IC role system keeps the edit mode after save. This is standard behavior.

To release the lock you need to press the ‘end’ button.

You may refer to manual instructions in SAP Note 1457641 to change transactions to display mode after saving.

Assigned tags

      4 Comments
      You must be Logged on to comment or reply to a post.
      Author's profile photo Bruce Li
      Bruce Li

      Nice post, Spencer!!

      I totally agree with you. In IC WebUI, interaction record will be always kept in edit mode until the Agent clicks the 'End' button.

      Regarding other docuements, we can apply note 1457641 and follow the manual steps mentioned in it. By this steps, documents will switch to display mode after save. 🙂

      Best Regards,

      Bruce

      Author's profile photo Former Member
      Former Member

      Hi Spencer,

      Informative post. Thanks.

      Regards,

      Ankita.

      Author's profile photo Spencer Liang
      Spencer Liang
      Blog Post Author

      Hi Ankita,

      Glad you like.

      Thank you.

      Spencer

      Author's profile photo Former Member
      Former Member

      Very informative. Thanks Spencer for sharing knowledge. 🙂