1. General Information

You want to maintain your own note texts for the widgets to create incident, problem messages and service requests.

2. Configuration Steps

…

2.1 Note Implementation

Implement Note 1793513 before doing the configuration.

2.2 Create General Text for Widgets

Perform below activity (or call transaction SE61) and create a text document of type General Text, in the original language.

Maintain the note texts for problem messages and service requests in separate documents.

2.3  Maintain the table AGS_WORK_CUSTOM

Maintain the table AGS_WORK_CUSTOM in transaction SM30, as follows:

For the widget to create problem messages, enter the parameter IM_REQU_TEXT_CR_INC in the column Name, and the name of the document in the column Value.

For the widget to create service requests, enter the parameter IM_REQU_TEXT_CR_SRQ in the column Name, and the name of the document in the column Value.

2.4  Result

3. Reference Information

  Note 1823289 – How to maintain own texts for the widgets in SOLMANREQU business role in CRM UI?

  Note 1793513 – Formatting for SE61 text missing in creation widgets