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Many Utilities across the globe are challenged with the costs associated with the handling of low income or bad payment habit consumers: increased call center activities, collection activities, bad debts handling and disconnection and reconnection costs.

In several countries Utilities have already established prepayment programs where special prepayment meters are installed with a token or smart card based system. This requires the consumer to buy energy at special pay stations, which is then loaded on the smart card and needs to be inserted into the prepayment meter.

The costs for the prepayment meters and smart card infrastructure can be significant. Often the prepayment customers are handled separately outside SAP for Utilities in a 3rd party system.

The new solution ‘prepayment for utilities’ will help Utilities to limit these issues. The main idea is that the calculation of the remaining energy balance and the triggering of activities depending on this balance are done in the SAP IS-U system. This allows taking advantage of the existing implementation and minimizing the implementation efforts for customers choosing the prepayment option.

This scenario fits best for smart meters because the calculation is taking place in the backend system and for best accuracy the most current consumption values are required.

Prepayment for utilities is a solution which benefits the Utility and his Consumers. Consumers can now enroll for a payment option which allows them to pay how much and how often they want.

Prepayment for utilities is the solution for all prepayment related business activities. Its core function, the credit calculation and monitoring, triggers necessary activities. Examples are:

  • remind the consumer (email, SMS, …) to make a payment because of a low prepay balance
  • start the disconnection process when the balance reaches zero

What are the main values for the Utility?

  • Increase bad debt recovery
  • Increased consumer satisfaction by offering a very simple payment option (no security
    deposits)
  • Consumers are more aware of their energy consumption and better control their costs
  • No need for special prepayment devices, using the ‘normal’ smart meter instead

What are the main values of this solution?

  • Fully integrated solution into SAP IS-U with no need for additional interfaces
  • Leverage your SAP for Utilities implementation for prepayment customers
    • Use the same data model, processes, transactions, screens, tariffs and so on…
    • And therefore minimize training effort for your staff by focusing on the few new prepayment specific functions

   

To learn more, see the attached presentation or contact me at SAP.

Follow us on Twitter @sapindustries#saputilitiies


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15 Comments

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  1. Zane Khan

    Old prepayment meters begone!

    It makes entire sense to use smart meters and the immediacy of the data without using a different class of device.

    (0) 
    1. Harald Knust Post author

      Hi Murtuza,

      sorry for the late reply.

      Please understand that I can not provide more details on this location. However, if you have access to the Service Marketplace you can download the configuration guide and application help:

      https://service.sap.com/swdc

      -> Search for Software Download

      and enter ‘prepayment’ as a search term. Then select:

      -> Prepayment for utilities 1.0

      Harald

      (0) 
      1. Shashank Singh

        Hi Knust,

        we are also looking for the same requirement and we tried to find the configuration guide on the above link, and able to navigate to

        https://service.sap.com/swdc

        -> Installations and Upgrades -> Browse our Download Catalog -> Industry-specific-Components  and not able to find ” Prepayment for utilities 1.0″,

        Please suggest if there are any new update in SMP.

        (0) 
        1. Harald Knust Post author

          Hi Singh,

          for whatever reason this has been removed from this place. You can find it by using ‘Search for software downloads’ instead and simply search for ‘prepayment’.

          I’ve adjusted my repsonse above.

          Regards,

          Harald

          (0) 
          1. Shashank Singh

            Thanks for your quick responce!!

            But still am not able to find it in “search for software downloads” section also with “prepayment” as search.

            its shows empty search results.

            Please suggest if am goin worg in any process.

            (0) 
      1. shweta bholani

        Hi Harald,

        I need to refer to this material for implementing the new pre-payment module at my current client. Is additional documentation available for reference?

        Regards,
        Shweta

        (0) 
        1. Harald Knust Post author

          Hi Shweta,

          I would like to continue this in direct email exchange with you. Please send me an email since you did not disclose your email.

          Regards,

          Harald

          (0) 

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