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We have CRYSTAL REPORTS running on our development systems – but are having issues installing the RUNTIME to our PRODUCTION servers.


Any help/support will be much appreciated. The following outlines the issue:-


1. Logged on as a user with administrator privileges

2. right click on file c:\software\CRRuntime_64bit_13_0_6.msi,

3. then select install from menu

4. the install program gives the following:- “an error occurred attempting to create the directory: c:\inetpub\wwwroot”

5. if I delete the directory (or rename it) – and click “retry” button on the

installer, then I get error “the installer has insufficient privileges to access the directory c:\inetpub\wwwroot.

The installation cannot continue. Please log on as administrator or contact your administrator.”

6. If I use windows explorer (as the same user who’s running the install), I have full access to this folder, all permissions, read, write, delete…

7. If I run the 32-bit package, then I get the same issue

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