This blog is a continuation of a series of blogs under the heading of Sharing Knowledge Is Not That HardSharing Knowledge Is Not That Hard. The blog discusses SCN Discussions, which are one of the many tools available to us for sharing knowledge..
SCN Discussions can be thought of as equivalent to the forums SAP used to have on the SDN platform. Each Space on the new Jive 5 SCN platform allows for discussions to occur between customers and SAP contributors
SCN Discussions – How to
A short description of the purpose for a Discussion is provided by Jason Lax in the Jive Document; The Difference Between a Discussion, Blog Post, Document and Wiki:
Use a discussion to ask a question, ask for suggestions or report a problem. (Also known as a ‘forum thread’ or ‘thread.’) Replies can be marked as helpful or correct.
Before engaging on the SCN Discussions, read the SCN Rules of Engagement. These define the best practices, behaviors and more in order to retain professional look and feel to the SCN Spaces. In a nut shell; be nice, be helpful. To help you get started, see the Blog Where do I ask my question? (Posting New Discussions). And if you are interested become an SCN Moderators See SCN Discussions Moderator Top Guidelines for more details. As a Moderator you have more responsibilities, but you also have more power to keep the SCN Spaces clean and professional. To find the Space you have expertise or interest in, consult the SCN Site Index.
Why to SCN Discussions
- No template
- Free flow, but professional
- Great source of easy KBAs (see Best Ways to Share Knowledge – KBAs)
- In many cases, it’s easier, more efficient and more direct to provide basic information and troubleshooting steps in a Discussion than over the phone
- Cheaper that a one off phone incident
- By responding to one question, the answer is exposed to tens, hundreds, sometimes thousands of others looking for the same information
- Highly Collaborative
Why Not SCN Discussions
Sharing Knowledge Is Not That Hard – SAP Idea Place