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This is document explains how to troubleshoot the issue if BO server is not sending the emails when we configure the job server to send the email sent to

mail -addresses if enable notification is on while scheduling the reports.

Below steps will ensure there is a connectivity between BO Server and SMTP Server via command Prompt.

First send an email through the command line to verify connectivity from the Enterprise server. 

Below steps should be done from the BusinessObjects Server (if distributed environment, should be done from server where the Job Server is located).

  1. Open the cmd prompt:
    Start -> Run or press win key + R, then type cmd >> OK
  2. Type telnet 25

    where “” is the name of the smtp (outgoing) server of your email provider, such as This can be found by checking your account info in the program you normally use for email

  3. Type HELO
  4. Type MAIL
  5. You may get a message saying “250 ok”
  6. Type RCPT etc.
  7. Again, you may get a message saying “250 ok”
  8. To write the message, type DATA and press Enter.
    1. On the first line type SUBJECT:yoursubject and press Enter twice.
    2. Continue typing your message.
    3. Put a single period (.) on a line by itself and press Enter to send your message.
      The server should say ‘Message accepted for delivery’. (Or it says 250 OK id=`a long id`)
  9. Type QUIT to exit Telnet.


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    1. Patrick Perrier

      What do you think needs to be refined?  Beside the “ugly” screenshot, it does what it says.

      Been doing this for years and always been useful.

      This is a good post.

      1. Former Member

        Well besides the screenshot, what I meant to say is that, in step 2 – Another alternative is to use the IP address instead of the actual server name. It’s easier for folks like myself rather than long descriptive server names. Overall, it’s good, as I’ve already said.

  1. Javi Puig Diaz

    Hi Prerna,

    Not sure but it seems your smtp server does need authentication, “was not authenticated” .

    I would contact the Mail Server Administrator and ask.

    Kind Regards,


    Javier Puig

    SAP Product Support

    SAP is now offering Expert Chat support for specific product components.

    Please check the following link to get more information about chat support:


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