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Author's profile photo Former Member

Verify BO Server is talking to Email Sever via command prompt

This is document explains how to troubleshoot the issue if BO server is not sending the emails when we configure the job server to send the email sent to

mail -addresses if enable notification is on while scheduling the reports.

Below steps will ensure there is a connectivity between BO Server and SMTP Server via command Prompt.

First send an email through the command line to verify connectivity from the Enterprise server. 

Below steps should be done from the BusinessObjects Server (if distributed environment, should be done from server where the Job Server is located).

  1. Open the cmd prompt:
    Start -> Run or press win key + R, then type cmd >> OK
  2. Type telnet server.com 25

    where “server.com” is the name of the smtp (outgoing) server of your email provider, such as    smtp-server.austin.rr.com). This can be found by checking your account info in the program you normally use for email

  3. Type HELO server.com.
  4. Type MAIL FROM:you@server.com.
  5. You may get a message saying “250 ok”
  6. Type RCPT TO:Friend1@anotherserver.com etc.
  7. Again, you may get a message saying “250 ok”
  8. To write the message, type DATA and press Enter.
    1. On the first line type SUBJECT:yoursubject and press Enter twice.
    2. Continue typing your message.
    3. Put a single period (.) on a line by itself and press Enter to send your message.
      The server should say ‘Message accepted for delivery’. (Or it says 250 OK id=`a long id`)
  9. Type QUIT to exit Telnet.

EMAIL.png

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      12 Comments
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      Author's profile photo Former Member
      Former Member

      GOOD but needs to be refined a bit. Thanks.

      Author's profile photo Patrick Perrier
      Patrick Perrier

      What do you think needs to be refined?  Beside the "ugly" screenshot, it does what it says.

      Been doing this for years and always been useful.

      This is a good post.

      Author's profile photo Former Member
      Former Member

      Well besides the screenshot, what I meant to say is that, in step 2 - Another alternative is to use the IP address instead of the actual server name. It's easier for folks like myself rather than long descriptive server names. Overall, it's good, as I've already said.

      Author's profile photo Patrick Perrier
      Patrick Perrier

      Really?  An IP is easier than a server name?  I guess we should un-invent DNS then 😎

      Author's profile photo Former Member
      Former Member

      You may want to read this microsoft article; Click on this link XFOR: Telnet to Port 25 to Test SMTP Communication. You can replace server names with an ip address. In my case, its preferable, because my domain name is 30 characters long. 

      Author's profile photo Former Member
      Former Member

      Hi Jawahar,

      What if we have problems. Like at the end I am getting this message"queued mail for

      delivery"



      How do i solve this ?


      Thank,

      Tim

      Author's profile photo Former Member
      Former Member

      Tim,

      Please contact your mail server administrator.

      Author's profile photo Former Member
      Former Member

      Thank you Jawahar.

      emails were getting delivered in spam folder. Which didnt notice. I recommend its worth checking spam mails. 

      Author's profile photo Pavan K
      Pavan K

      Good article Jawahar

      Author's profile photo Former Member
      Former Member

      good!

      Author's profile photo Prerna Thapa
      Prerna Thapa

      hi

      I tried the above steps and i got a error-

      Capture.PNG

      can you suggest what can be done next.

      We are on Office 365

      -prerna

      Author's profile photo Javi Puig Diaz
      Javi Puig Diaz

      Hi Prerna,

      Not sure but it seems your smtp server does need authentication, "was not authenticated" .

      I would contact the Mail Server Administrator and ask.

      Kind Regards,

       

      Javier Puig

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