Data Geek Challenge – Incident management Analysis

Team,

Just wanted to contribute to Data Geek (DG) Challenge via this blog. I have taken the list of incidents reported in a particular Administration Support project over a period of time and created visualization on top of this for my analysis.

Here we go

My Dataset will look like this

Some of my visualizations

Volume of Incidents per each Priority

Incident number by Call type & Priority

Maximum occurred incident

Most proficient Support Engineer

Incident Status & Priority wise count

Support team category wise Incident (Priority wise)

Hope this is interesting.

Regards

Mani