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Author's profile photo Alessandro Banzer

Configure Manager Look-Up in ARM for GRC 10

Configuring ARM in GRC10 isn’t a difficult task if you know which details you have to take into account. This document gives you an overview of which information is required. It doesn’t consider all details but at least what you need to make sure the manager look up is working.


Please install the following note in the backend system where your HR data’s are stored.

Note: 1756290 – Incorrect Manager picked if employee itself is a manager

To search for HR data (Manager, personnel number, etc.) from SAP ERP system and populate them on GRC ARM it is necessary to have GRC plug-in GRCPIERP installed in the backend (where your HR data’s are).

It is also necessary to have properly and completely configured HR org management which includes all required information. This can be done in T-Code PPOME. As you can see on the following picture my user is assigned as Head of an organization unit which manages some users.


We have also stored the employee’s communication ID (system user name) in the Communication Info type 0105.

Maintain Data Sources Configuration in GRC Box

Maintain the connector information which is required for Access Control to retrieve the user and authentication information from the HR system.

IMG > GRC > Access Control > Maintain Data Sources Configuration

Update the Data Source for the structures pointing to your HR system as follows:


As you can see in Sequence one the user User Data Type is set to HR. We have also configured alternative data sources if HR data is not available in sequenze two and three.

End User Personalization:

To make sure a manager cannot be changed manually (if picked from HR), you can maintain the end user personalization and set to Mandatory, not changeable if data exists.

IMG > GRC > Access Control > User Provisioning > Maintain End User Personalization



While creating an access request for the user T-TEST it automatically shows the manager (BANZER_A) which is defined in HR org management.


Well, that’s all for the moment. I hope this document has helped you to successfully configure manager look-up in ARM. Please feel free to share your thoughts and comments in order to improve our knowledge.



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      Author's profile photo Faisal Khan
      Faisal Khan

      Dear Alessandro,

      This is quite good document. However. may I know how different it is from normal configuration to pick details from HR.

      I only see one difference of note implementation in Plug-In system.

      can you please clarify?


      Author's profile photo Pranay Aitha
      Pranay Aitha

      Hi Alessandro,

      We are planning to populate the manager from a custom table, could you help us in the configuration of the same.

      thank you.

      Author's profile photo Alessandro Banzer
      Alessandro Banzer
      Blog Post Author

      Dear Pranay,

      can you please open a new discussion for your query?

      I would like to avoid discussions that do not belong to this document in the comments.

      Thanks and regards,


      Author's profile photo Pranay Aitha
      Pranay Aitha
      Author's profile photo Jonathan Yim
      Jonathan Yim

      Hi Alessandro,

      I would like to check if there is anything to be done in the HR System GRC Plug-in.

      Jonathan Yim

      Author's profile photo Gustavo Soares
      Gustavo Soares


      Even after following and double-checking this steps, the Manager still comes blank in the Access Request form. Other user details, like first and last names are coming correctly from HR and the info type 0105 subtype 0001 are correct in the backend.

      Can you advise what else we could be missing, please?

      Thanks and best regards,

      Author's profile photo Edward Soesanto
      Edward Soesanto

      Hi Gustavo,


      is this fixed, we are facing same issue.



      Pankaj Sharma