From listening to customers tweet about service outages. to monitoring Facebook for opportunities to engage with customers, to PREVENTING services calls by better enabling self-service, SAP’s customers are getting pretty creative about how they are leveraging Social Media Channels to improve their customer experience.
Again this year, we’re trying to understand more about the state of the social service market, whose breaking new ground in this area, and exactly HOW is today’s customer experience being shaped by Social Media?
Together with Social Media Today we’re sponsoring the 5th annual Social Customer Engagement Index. And if you’re part of your company’s Customer Experience team (service, support, or product design) we’d like to include your opinions.
In addition to a copy of the results, all participants will be eligible to win an Apple iPad Mini, and passes to the upcoming Social Media Shake Up conference. Got an Opinion on Social Service? Let’s hear it!
p.s. Interested in last years findings? Click Here.