Sapience* – Knowledge Management at SAP and why we have to go for a quantum leap
- In a connected enterprise the needs of our customers, partners, and employees must be well researched, and experiences need to be designed to enable individuals to acquire and contribute high-quality knowledge at the right time in the right place. People require being able to network and collaborate seamlessly with others inside and outside the company at any time.
- At SAP, our internal knowledge repositories grow by 500,000 items each month, and so what has become clear to us is that managing content continues to be important but “the most limited resource is no longer information. It has become human attention – the ability to deal effectively with the growing volume and speed of information.” 
- As a growth company bringing on new people and knowledge requires seamless and fast onboarding of individuals, integration of additional knowledge from our stakeholders or acquired companies needs to happen quickly, and immediate collaboration and networking between all employees worldwide, across departmental borders and hierarchical levels is critical in order to provide superior customer value.
- In today’s business world we all must continuously develop our skills; we must constantly develop our knowledge. But learning needs to happen seamlessly, it needs to be demand-driven, learner type specific and available when and where we need it, including finding others that can help us when we need them most.
- And of course we take leadership in technology-driven change: big data, mobile and analytics are core disciplines of SAP and they represent significant opportunities for the knowledge organization. With mobile, our stakeholders expect to get access to all the information or applications regardless which device they would use, and with HANA and analytics, we are now able to provide targeted access to information in ways we’ve never seen before.
p. 63 cite Yogesh Malhotra: „Yogesh (Malhotra) is a recognized expert in the field of knowledge management and business innovation. In an article published in the online periodical, Brint Institute’s Online Book on Knowledge Management ³, he describes organizations as moving their knowledge management focus “from information processing to knowledge creation.” He also maintains that today’s organization must recognize that its most limited resource is no longer information; it has become human attention – the ability to deal effectively with the growing volume and speed of information.” ³ Yogesh Malhotra „Knowledge Management for E-Business Performance. Advancing Information Strategy to “Internet time”. Brint Institute’s Online Book on Knowledge Management at www.kmbook.com / http://www.brint.org/KMEbusiness.pdf