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Author's profile photo Vivek Hegde

ChaRM UI in 7.1 : How to customize CR/CD Screen in CRM UI to Tabular View.

This document explains the procedure on how to customize the Change Request or  Change Document UI in 7.1 and above.  This is particularly useful for the customers who are used the Tabular feel of CR or CD in the 7.0. The same ‘look&feel’ can be incorporated in the 7.1 ChaRM UI screens as well with minimal customization. The feature is know as Tile Layout in CRM UI and many of the CRM Consultants might be aware of this, however this might be a grey area for many of us, purely solman point of view.


Steps to be followed:

1.   Register the overview page in Customizing.

Before you can switch a page to tile layout, you need to prepare the screen for it. The desired page has to be registered in Customizing.

i. In the CRM WebClient UI, find the overview page you wish to change to tile layout
ii. Switch to edit mode and place the cursor in any editable field.
iii. Press F2 to open the Technical Data dialog box.
iv. Note down or copy the name of BSP application given in the UI Component field.

So below are the UI Components that we are interested in ChaRM UI Screens.

UI Component: AIC_CMCD_H (for Change Request)
UI Component: AIC_CMCR_H (for Change Documents)

2. Registering a Page in Customizing

You need to register the pages you want to view in tile layout. Register them in Customizing for Customer Relationship Management under UI Framework > UI Framework Definition > Register Overview Pages for Tile Layout.

i. On the Registration of Overview Pages for Tile Layout screen, choose New Entries.
ii. In the BSP Application column, enter or paste the name of the UI component you got
from the Web interface.
iii. Use the value help for the OVP Controller Page Key column. The result is always only
one entry.
iv. Select the result entry.
v. Save your changes. The overview page is now registered to be switched to tile layout.


3. Setting up a Tile Layout

i. In the CRM WebClient UI, go to the overview page which you have previously registered for tile layout and choose the Configure Page pushbutton. In our case it is Normal Change Screen.


ii. In the Configurations table, select the configuration you wish to switch to tile layout or create a new configuration by choosing New or copying an existing configuration.It is always adviced to copy the configuration to Z namespace.



iii. When you have chosen the appropriate configuration, choose Switch to Tile Layout.


iv .The Choose Tile Layout dialog box appears.A small visualization of the grid layout is shown below the dropdown box.


I chose the T Layout for my customization.

v. To confirm your choice, choose the Choose pushbutton.

vi. In the Tiles display area, select the tile to which you want to add assignment blocks.
vii. In the Available Assignment Blocks display area, select the assignment block you want to add to the selected tile.


viii. Repeat steps 7 and 8 for all tiles until all the assignment blocks you wish to make available are positioned in their tiles.


Normal Change UI now looks like below


Reference:  CRM UI Tile Layout Configuration Guide

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      Author's profile photo Lluis Salvador Suarez
      Lluis Salvador Suarez

      Grat Post Vivek Hegde ,i like more that view that default one.

      Thanks for share ¡

      Author's profile photo Vivek Hegde
      Vivek Hegde
      Blog Post Author

      Thank You Lluis for your comments. In fact, I get the questions from many customers on how can we have a 7.0 look in 7.1 UI. Even I liked the default one, however ever since I started using Tabular view, I am pretty impressed with 'lean' look of it.



      Author's profile photo Former Member
      Former Member

      Hi Vivek,

      thanks for sharing this way to change the view to an tab based. I was searching for the way how to customize it and now I have it.



      Author's profile photo Former Member
      Former Member

      Hello Vivek 🙂 ,

      Great post, more comfortable than the standard view. Did you try change view for incident messages ?



      Author's profile photo Vivek Hegde
      Vivek Hegde
      Blog Post Author


      Yeah, I have also switched the Incident to Tile Layout. In this case you got to use UI Component :AIC_INCIDENT_H while registering for customization .

      Happy Customizing !! 🙂



      Author's profile photo Shravan Adurukatla
      Shravan Adurukatla


      Thanks for the document, very helpful to understand n Try it my self. 🙂



      Author's profile photo Raquel Pereira da Cunha
      Raquel Pereira da Cunha

      Hi Vivek,

      Thanks for sharing, it looks more interesting than the standard layout.

      Best regards,


      Author's profile photo Prakhar Saxena
      Prakhar Saxena

      Hi Vivek

      Nice one

      One thing I would like to appreciate is you learn't something new and shared with others

      I hardly seen this in the past so many year over SCN.

      All the best for your future post.



      Author's profile photo Former Member
      Former Member

      Very nice 🙂 thnnnxx for Sharing

      Vivek your the best !

      Author's profile photo Former Member
      Former Member

      Thanks Vivek for sharing this nice information.