Getting an Out-of-the-Box IT Workload Dashboard Working in Solution Manager 7.1

[TammyPowlas]

I had been trying to get this to work for a while, forgot about it, then tried it again yesterday when I was doing my daily Solution Manager tasks.

Prerequisite: BEx Query 0SPR_WORKLOAD_OF_MESSAGES must be activated; it was not activated in my system so as a result it was never working for me.  To activate, go to RSA1 and follow the normal steps to activate in BW.

Next, under the SM_CRM transaction, select ITSM BW Dashboard.

In the upper right corner, select Add New App

Select ITSM Workload app

Then a wizard will walk you through the steps, asking you the transaction types to display.

I selected two transaction types.

This is how it looks:

So the hardest part and the stumbling block was getting the BEx query activated - other than that, everything else was very simple.