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When setting up alerts in PI for our PI developers we encountered an issue with the alert subscriptions.  Everything else was working correctly, just when you clicked on the subscription link we got a BSP error.  After a ton of googling I pieced together the fix for our environment.

Here’s what we did to resolve the issue.

  1. Log into PI
  2. Run SE38
  3. Run report BSP_UNLOCK_LONG_APP
  4. Capture01.png
  5. Unlock both ALERTPERSONALIZE_RULES and ALERTSUBSCRIPTION
  6. Capture02.png
  7. Capture03.png
  8. Capture04.png
  9. Capture05.png
  10. To test go to RWB (http://hostnameofpiserver:5<IN>00/rwb/index.jsp)
  11. Click Alert Inbox then Subscription
  12. Capture06.png
  13. If the Subscriptions page opens it’s fixed.
  14. Capture07.png
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