Every now and then our SAP Contact Center team is asked questions like “How can I install databases from the application server?” or “Can I extend Certificate validity time from one year onwards?”. Although we have extensive documentation there is always space for additional “How to” and “FAQ” kind of information that is not described in the current SAP Contact Center 7.0 documentation. By the way, did you know that you can also save application help pages in pdf-format directly from http://help.sap.com/contact-center70 ?
To help you better find important information, we have created a repository of Knowledgebase articles and SAP Notes containing “how to” configuration steps as well as some most common issues and resolutions. For this repository, please look at the Knowledge Base Master SAP Note: https://launchpad.support.sap.com/#/notes/1867297. The Master note also contains all released articles as well as tips to search for SAP Contact Center related information by using SAP’s One Support Launchpad powerful search capabilities.