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Purpose

This is the second in a series of blogs on sharing Knowledge. In this blog I simply want to introduce the various tools available to us for sharing Knowledge.

Overview

SAP provides no less than seven distinct tools for sharing knowledge. Some of these tools are for SAP employees only, but most are available to all.

Before You Share

For those employed by SAP highly recommended reading – probably required actually, should be the document “SAP Communications Policy”. Also, see the “Social Media Guidelines and Registries”. We all want to be professional and speak as “One SAP”. To that end, the documents discuss the how to, why to, what not to and more. Note that these are internal SAP documents.

For SAP customers wanting know more about how to contribute, see the excellent introduction Share Your Knowledge in SCN Topic Spaces. A great starting place if I have ever seen one.

SAP Tools To Share Your Knowledge

(the SAP Knowledge Toolbox)

The list below contains the tools we can use to create knowledge. The Toolbox. I suspect the list is not exhaustive and if it is not, please do add a comment to this blog.  The follow-up blogs in this series discuss my personal recommendations as to when to use each of the tools, how to use it, why to use it, what’s in it for you and more.

The SAP Knowledge Tools Matrix below summarizes some points that may help in choosing the best content for your style, your idea, intended result and target audience. In future blogs in theis series, each of the assets will be further detailed.

Asset

Purpose

Collaborate

Statics
Provided

Comments
Allowed

Created Only By

SAP

Points Awarded

Article

Formal SAP document to share ‘how-to’ procedures, processes and functionalities of products.

NO

NO

NO

YES

NO

Wiki

Ccollaborative documents that store
content which requires layered hierarchies or
will need such structure in the future.

YES

NO

YES

NO

YES

Blog

Express personal point of view or share personal
thoughts.  Can be a soap box to stand on to bring
an issue to the attention of other community
members or just share ideas and experiences.

NO

YES

YES

NO

YES

KBA

Formal, technical, short, highly structured SAP
document.

NO

NO

NO

YES

YES

SCN Discussions

Used to ask a question, ask for suggestions or
report a problem.

YES

YES

YES

NO

YES

SCN Documents

Concise, informal, impersonal overview of a topic  or product. Share procedures and ‘how-to’ ideas.

YES

YES

YES

NO

YES

SAP Idea Place

Provides a platform for sharing innovative ideas
or future product enhancements.

YES

YES

YES

NO

YES

What’s Next

Future blogs will document my experiences with blogs, wikis, articles, Jive documents, SAP Idea Place, SCN Discussions and KBAs.

Related Content

Share Your Knowledge in SCN Topic Spaces

Sharing Knowledge Is Not That Hard

Sharing Knowledge Is Not That Hard – Blogs

Sharing Knowledge Is Not That Hard – Wikis

Sharing Knowledge Is Not That Hard – Jive Documents

Sharing Knowledge Is Not That Hard – SCN Discussions

Sharing Knowledge Is Not That Hard – Knowledge Base Articles

Sharing Knowledge Is Not That Hard – Articles

Sharing Knowledge Is Not That Hard – SAP Idea Place

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