Purpose
This is the second in a series of blogs on sharing Knowledge. In this blog I simply want to introduce the various tools available to us for sharing Knowledge.
Overview
SAP provides no less than seven distinct tools for sharing knowledge. Some of these tools are for SAP employees only, but most are available to all.
Before You Share
For those employed by SAP highly recommended reading – probably required actually, should be the document "SAP Communications Policy". Also, see the "Social Media Guidelines and Registries". We all want to be professional and speak as “One SAP”. To that end, the documents discuss the how to, why to, what not to and more. Note that these are internal SAP documents.
For SAP customers wanting know more about how to contribute, see the excellent introduction Share Your Knowledge in SCN Topic Spaces. A great starting place if I have ever seen one.
SAP Tools To Share Your Knowledge
(the SAP Knowledge Toolbox)
The list below contains the tools we can use to create knowledge. The Toolbox. I suspect the list is not exhaustive and if it is not, please do add a comment to this blog. The follow-up blogs in this series discuss my personal recommendations as to when to use each of the tools, how to use it, why to use it, what’s in it for you and more.
The SAP Knowledge Tools Matrix below summarizes some points that may help in choosing the best content for your style, your idea, intended result and target audience. In future blogs in theis series, each of the assets will be further detailed.
Asset | Purpose | Collaborate | Statics
Provided | Comments
Allowed | Created Only By SAP | Points Awarded |
Article | Formal SAP document to share 'how-to' procedures, processes and functionalities of products. | NO | NO | NO | YES | NO |
Wiki | Ccollaborative documents that store
content which requires layered hierarchies or
will need such structure in the future. | YES | NO | YES | NO | YES |
Blog | Express personal point of view or share personal
thoughts. Can be a soap box to stand on to bring
an issue to the attention of other community
members or just share ideas and experiences. | NO | YES | YES | NO | YES |
KBA | Formal, technical, short, highly structured SAP
document. | NO | NO | NO | YES | YES |
SCN Discussions | Used to ask a question, ask for suggestions or
report a problem. | YES | YES | YES | NO | YES |
SCN Documents | Concise, informal, impersonal overview of a topic or product. Share procedures and 'how-to' ideas. | YES | YES | YES | NO | YES |
SAP Idea Place | Provides a platform for sharing innovative ideas
or future product enhancements. | YES | YES | YES | NO | YES |
| | | | | | |
What’s Next
Future blogs will document my experiences with blogs, wikis, articles, Jive documents, SAP Idea Place, SCN Discussions and KBAs.
Related Content
Share Your Knowledge in SCN Topic Spaces
Sharing Knowledge Is Not That Hard
Sharing Knowledge Is Not That Hard – Blogs
Sharing Knowledge Is Not That Hard - Wikis
Sharing Knowledge Is Not That Hard - Jive Documents
Sharing Knowledge Is Not That Hard – SCN Discussions
Sharing Knowledge Is Not That Hard - Knowledge Base Articles
Sharing Knowledge Is Not That Hard - Articles
Sharing Knowledge Is Not That Hard - SAP Idea Place
