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Last week SAP Education product experts joined together to discuss some of the different ways to manage the build of training content within the workforce. We talked about things like EPSS, just in time learning, customized content and out of the box training. We also talked about some new and exciting things around mobile learning, like how to push content to the field for consumtpion on a mobile device and even use QR codes to enable new hires to consume learning on the spot.

Here I’d like to share some assets from the webinar including an FAQ (below), link to the recorded session (Americas/EMEA ; APJ), and a PDF version of the slides (link to come shortly).

For more information on the solutions we discussed during the event, please find access to these below.

. Jump Start Your Training Effort with Education Solutions from SAP solution brief

. SAP Workforce Performance Builder on SAP.com

. SAP Knowledge Acceleration on SAP.com

. Enabling Employees Through Sustained Learning

. SAP Solution Manager integration for SAP Workforce Performance Builder (link to come shortly)

. Learning via Classic Delivery video

https://youtube.com/watch?v=hXnIh2cBnUo

. Learning via Electronic Performance Support System (EPSS) video

https://youtube.com/watch?v=wlWQJRFwHVo

Question Answer
Is this cloud based? Workforce Performance Builder is an on-premise solution. Knowledge Acceleration is course content that can be deployed on premise or in the cloud – the choice is yours.
Are we allowed to modify/update the content of the training materials provided by KA? How much does it cost for one-time and recurrent? Yes, you can modify/update any of the content if you also license SAP Workforce Performance Builder. For pricing, please contact your SAP Education Account Manager.
I work for a large Retail company…potentailly 12000 SAP users, high volume doing goods receipting in retail stores. Is this licensed by user if building contextual help? Is there a Retail license model? Please contact your SAP Education Account Manager for details on licensing these solutions for your organization.
Is WPB able to track scores for multiple tests? WPB is able to track the results of quizzes and tests either directly within Manager or via SCORM / AICC in any Learning Management System.
Where is the content usually stored? Learning content can be stored either within a Learning Management System, on a server with WPB Manager or locally on each client machine.
What are Pre requisites for Knowledge accelerator ? There are no prerequisites, as KA is intended to train new users of SAP software solutions.
Regarding Mobile Content Creation, what are the technical specifications required to create content? Could low end computers (maybe running old Windows Software like windows XP) be able to create such content, or would it require higher OS? System requirements for (mobile) authoring are relativley low – minimum specs are Pentium IV with 1GHz with 1GB Memory. As of WPB 9.2 Windows XP is not supported anymore, WPB requires Windows Vista or Windows 7 with Internet Explorer 7-9.
How easy is it to maintain and update the material when processes change and need updating? For updating the content after a release change of the live system, you can rely on WPB’s rerecording functionality to get updated material with a push of a button.  After the rerecording  all of the conducted post-editings, e.g. cropping the images for the documentation, are still in place. This means all updated content versions can be created within a very short amount of time – especially when considering the true-single-source approach where all simulation based e-learning and documentation are fueld by one data source.
Is it useful for demonstrating adhereance to legislation for auditing etc? Yes, WPB offers a specialized document format for exactly this use case: the audit and compliance document.
Does it integrate to Solution manager? Yes, you can integrate contents developed by SAP Workforce Performance Builder into SAP Solution Manager by using the Solution Manager integration of WPB that works without a single line of ABAP code or additional software like an adapter, making the solution documentation processes and learning map development more cost and time efficient (code free integration requires SolMan 7.1 SP9/10 or later). See more in the Solution Manager deck attached to the blog (link to come shortly).
Is it possible to customise the content automatically generated in the documentation – ie table headers in the process document. Absolutely – with WPB you can customize nearly every aspect of your documentation output – fonts, colors, texts (e.g. your example with the table headers). Additionally  you can edit existing formats and even create new ones by freely arranging the available documentation building blocks (like TOC, process flow, tables, …) in order to adapt deliverables to your actual training requirements and further documentation needs.
Can we create Role based training material? Yes, with WPB you can create and distribute training for all relevant roles within your company.
My nature of work was partially involved in PDM/PLM, MM,PP, I would like to shift my carrier to SAP ,which module is suitable for me? If I learn SAP, How to manipulate my experience in Hi, please visit and join our Linked In community. The members have a lot of experience and you can get some good suggestions here for success.
Do you have any metrics that show the pace of business increase by employing KA? We don’t have any specific metrics for KA, but we do have metrics on user adoption and cost savings by using content (like KA) built with WPB. You will see these on the last slide presented today.
I missed the start, is this KA free to use? Please contact your SAP Education Account Manager for details on licensing these solutions for your organization.
How have companies that have done customizations used the out of the box training? Typically, customers will make a cost/benefit calculation about how much content to customize vs. how much content to use out-of-the-box  and augment KA with an instructor who can explain company specifics.
Will the content for each version, in other words, SAPBI 4.0, SP4, Patch4 and the chages for SP5, Patch 2, be saved separately so the user can access the moduel for the version they are using? Yes – each version that we create is stored separately on SAP Service Marketplace.  You can download them as needed, and deploy them as you like – including the scenario you mention.
Do you get to how much this might cost either per user or annually? Please contact your SAP Education Account Manager for details on licensing these solutions for your organization.
How do you access the KA’s? What is the cost? How does it work – is it subscription based? Please contact your SAP Education Account Manager for details on licensing these solutions for your organization.
When I have customized the standard out of the box content and this content is updated by SAP due to a new release, what happens with my customizations? You can decide how much of the new KA content to integrate with your customized content, and then republish a complete set of materials with WPB.
Are you able to give me a cost of a user license? Please contact your SAP Education Account Manager for details on licensing these solutions for your organization.
Can we make KA look like our own brand? Yes, you can customize the look and feel of KA titles using WPB.
What are the differences between SPP and WPB? What can WPB do better than SPP?

Both are great solutions of our comprehensive Education software portfolio which helps our customers and partners improve their way of employee enablement and increase business process execution. So both, SPP as well as WPB, are basically aiming into the same direction. But our newest product, SAP Workforce Performance Builder, differentiates for instance in the following areas whereby speed of content development and increased workforce performance are key elements:

► Excellent object recognition (SAP patented technology) to reduce post-editing to a minimum; this allows publish instantly after recording and save significant time

► Instant Producer makes SME content creation easy: no training required. Every user is able to conserve & share knowledge with others instantly to reduce overall support & Help Desk costs

► Thanks to true single-source recording / editing, create several types of learning, training, testing and performance support materials at once & serve diverse stakeholders in Support, HR, LoB’s, etc. with no extra effort

► Automatic localization of content into more than 40 languages by a simple click on a button due to WPBs automatic Re-Recording functionalities; no “guided re-record”

► In-application guidance (EPSS), up to field level context-sensitive help, to boost the performance of your workforce by supporting them in-process and in-context and ease Change Management, Compliance Management, Content Delivery and much more…

► Support your workforce everywhere – even those without own workstations due to the advanced Mobile Learning capabilities that supports playback on iOS and Android devices

This tool has translated into other languages? Example: Portuguese Yes, WPB is available in 22 interface languages and can create contents in over 40 different languages. Portuguese for example is available as both interface as well as content language.
Does Knowledge Acceleration include training on configuration and customization of SAP Training and Events Management Software? No, KA includes training relevant for end users, not for configuring or customizing software.
What is the cost of Knowledge Acceleration and Performance Builder suite? Please contact your SAP Education Account Manager for details on licensing these solutions for your organization.
Is mobile solution based on HTML5? Mobile contents are based on a mixture of HTML, CSS and Javascript. Official HTML 5 support is not available as HTML 5 is not yet standardized conclusively.
is WPB compatible with BlackBerry and Android? WPB supports playback on iOS and Android. Blackberry is currently not supported.
is there a link/interface with sap soluition manager? Yes, you can integrate contents developed by SAP Workforce Performance Builder into SAP Solution Manager by using the Solution Manager integration of WPB that works without a single line of ABAP code or additional software like an adapter, making the solution documentation processes and learning map development more cost and time efficient (code free integration requires SolMan 7.1 SP9/10 or later). See more in the Solution Manager presentation attached to this blog (link to come shortly).
Is training content for SCM EWM also available? No. A list of available KA titles is included in the presentation.
Some of the auto text WPB produces is strange, for example “the object is dropped” instead of “scroll down”. Will someone be improving these? We at SAP are continously improving our products according to user feedback. That said: the issue you describe is based on the action that takes place. Technically speaking the usage of the scroll bars are a “drag and drop” operation – that´s why the texts says “object is dropped”. But with WPB you are able to individually edit any of the standard text according to your specific needs.
also for IS solutions like MILLS / AFS ? No. A list of available KA titles is included in the presentation.
type of licencsing that applies to this product? Please contact your SAP Education Account Manager for details on licensing these solutions for your organization.
SAP KA includes initially documents of all functions of SAP ERP standard?

KA includes training on the core functions and processes that end users will do in SAP ERP standard.  For details on what is included in each KA title, please visit: http://www54.sap.com/training-education/learning-software-svc/learn/solutions/knowledge-acceleration/index.html

could I get KA just for Purchasing or does the whole ERP & CRM solution have to come with it You can license individual KA titles, or bundles of all the ERP and/or BI titles.  The choice is up to you.
The only option we have discovered for automatically exporting text to audio from WPB is to use the Windows default voice. We found a better voice online, how can we use the “text to audio” command with this new voice we purchased from Natural Reader 11? WPB is using the Windows integrated Text-to-speech engine. In order to use your language, you have to  install the engine per Windows installer first, followed by the required voices with the needed language, gender, etc. –  it’s pretty straightforward. After that, you can simply set them in the Windows Speech Properties – that´s it. Next time you generate a Text-to-speech project, the new voice will be used.
Can the courses taken from KA be tracked using SAP Training and Events Module Yes, they can, as KA titles are SCORM compliant.
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3 Comments

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  1. Rudolph Wagner

    Hi Jessica,

    Thanks so much for the comprehensive blog post.

    You mentioned that the WPB and SOLMAN Integration link will be available shortly.

    May I please have it? I have to do an integration soon and need some information desperately (If you’ll be so kind) 🙂

    Hope to hear from you soon.

    Regards,

    Rudolph Wagner

    (0) 
    1. Jessica Knell Post author

      Hi Rudolph, apologies for the delay. Let me get in touch with colleagues on the WPB team so I may get you the latest answer (as this blog was published a long time ago, there may be some new changes I’m unaware of!)

      Regards, Jessica

      (0) 
      1. Rudolph Wagner

        Hi Jessica,

        No worries… Thanks so much, I urgently need some information for a client.

        I am running WPB 9.2 incl. the Manager component, and their SOLMAN is 7.1 SP12.

        It seems that one only needs to maintain a few lines in a table in SPRO. After that the documentation that I have does not help very much (incl. the actual lines that need to be maintained in SPRO).

        Where can I find documentation on the subject? And Is there anyway that I can also get in touch with the WPB team? I have been using WPB now for almost 2 years and I think (and hope) that I can make a contribution to future updates of WPB.

        Thanks so much Jessica, you are my only hope at this stage!

        Regards,

        Rudolph

        (0) 

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