Service Management – Define Notification and Order Integration
Today we get into something I think is more interesting. This piece of configuration deals with the integration between the notification and the service order. Specifically, the generation of notifications from the service order.
Here’s where you can this in SPRO.
While there are only 4 pieces that you can change, you still have the ability influence quite a bit. Depending on your scenario, it’s all you need to worry about. The first piece… very simple: Notification type. This is the type of notification that the service order will automatically create.
The next piece: Notification Check box. If you select this, then all the applicable information from the service order will be transferred to the new notification.
Long Text Check Box: the system automatically copies the long text of the notification header as the long text for the order header when it generates an order.
The last piece about the Enhanced Object list is a piece that I’ve never actually used. According to SAP:
Controls the automatic assignment of operations to object list entries (for example, notification, equipment, functional location), if a notification is assigned to an order. The operations are assigned using the task list specified in the notification.
I have an action item to play with in the near future. By default this is always set to inactive. When I learned more about it, I’ll do a new blog post.
If you’re interested in great tips and tricks on SAP service management, variant configuration or ABAP Development, check out my blog at: http://paperstreetenterprises.com/blog/
There is also a link to some SAP Easy Buttons =)
Thanks for reading,
CTO – JaveLLin Solutions, LLC