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Dear all,

   It´s well known incoming automation uses latest technology available on its development. An example of this is the fancy and beautiful  Web-Dynpro monitor.

But what is friendly for the end user, may be a “time consumer” when you have an issue and need SAP support. This may happen because SAP Support needs a special type of connection to connect in the monitor to check the issue.

   Connection should be either HTTP, pointing to the link of the nfe/fiscal/logistic monitors or even a WTS connection to a computer/server, with access to customer environment.

   In order to gain time in the resolution process of incoming automation issues, while opening a message to SAP, I would like to raise some tips, before you send a message to SAP:

   – Send your complete landscape: Send your complete landscape with all system involved in your solution (R3/PI/GRC). The form below may help you to organize things:

   ECC SYSTEM:       Client:

   GRC SYSTEM:       Client:

   PI SYSTEM:           Client:

   – Connection is open and working: Be sure connection is open for three systems, with users correctly maintained in the secure area.

   – Check the right type of connection: As I mentioned, the right type of connection should e open.

System
R/3 connection
HTTP/WTS Connection
ECC SYSTEM X
GRC SYSTEM X X
PI SYSTEM X

– How to reproduce the issue: Clearly information what the issue is. What are the steps, behavior and outcome.

– Pointing the Document involved: Send the access key of the XML and the purchase order number involved.

     Please see KBA 1860512, written by Thiago Correa, a member of Active Global Support,with more details about

   Thank you.

Gustavo


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