Utilizing Hospitality technology to improve customer experience…
Big Hospitality ran a series of articles on technology. They look at how keeping your finger on the pulse and employing the latest systems at your hotel, restaurant or pub can not only streamline your business, but help improve the experience for your customers before, during and after they visit you.
The first article looks at how technology could be used to improve service before the customers walks through the door
The second looks at enhancing the customer experience during the customer visit
The 3rd looks at engaging the customer after their departure
The final article takes a look behind the scenes and the use of these technologies