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SAP Solution Manager ITIL certification supported by SAP IT Infrastructure Management

The recent ITIL certification for SAP Solution Manager (see David Birkenbach’s Blog), which has been approved from PinkVerify and from SERVIEW is a great success for the concept of “ERP for IT”, the alignment between business and IT. A strong component for this award has been delivered from SAP IT Infrastructure Management, which is a solution extension to SAP Solution Manager, based on technology of REALTECH. SAP IT Infrastructure Management with its CMDB (Configuration Management Database) provides the infrastructure details like status, availability, performance and relationships between all active network components and supports with this the ITIL process “Service Asset and Configuration Management”.

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