Should I stay or should I go now?
If I go there will be trouble
An’ if I stay it will be double
Sometimes it’s complicated; but then again sometimes it’s not. Upgrading to the latest version of an SAP solution with the help of SAP MaxAttention can help your company avoid downtime while reaping the benefits of the latest SAP innovation.
Deutsche Postbank AG is one of Germany’s largest retail banks. The bank’s IT landscape is the backbone for the company’s business operations. The bank’s software setup includes their back-office installation and offers services for Deutsche Postbank’s end customers with its support for diverse online channels, cash machines and bank statement printers.
The bank realized it needed to upgrade to the latest release to improve performance. However, this upgrade would effectively mean bypassing 3 older releases and 29 support packages. And, to avoid unnecessary disruption to their customers, the upgrade project needed to be executed on the weekends.
With the help of SAP MaxAttention services and the SAP Solution Manager application management solution Deutsche Postbank’s upgrade to the latest release could not have run smoother.
“The main benefit of SAP Solution Manager was that we managed to execute both our test case administration and error management in an integrated manner without any process discontinuity, which saved us a lot of time.”
-Thomas Liesenfeld, Program Manager, Postbank Systems AG
For more information on SAP MaxAttention, click [here]
For more information on SAP Solution Manager, click [here]