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Author's profile photo Arno Meyer

Phone-Numbers in WCEM

One of the main differences between Web Channel Experience Management and most of the other SAP Solutions is the customer facing user interface. Whenever real private users use software the key requirement is to have a lean UI and simple processes.
This automatically leads to differences the UI of WCEM has in comparison to other solutions.

One example is the field for the phone-number. In SAP CRM users (these users are typically employees) can enter multiple phone-numbers and for every number 3 different fields have to be maintained. This is the field for the country code, the number and the extension.

Users of WCEM (typically a consumer) only have a single field for a phone- and a mobile-number to maintain. These fields are not mandatory by default.
In other words for WCEM the UI has been simplified.

However, if you want to separate the different parts of the phone-number in your shop you can implement this without modification.

We use the function module

CRM_WEC_REGISTER_CONSUMER for the Consumer Scenario.

Here You can use: CALL BADI


to add your extension

For the Contact Scenario it is the function module:


With the Badi Call: CALL METHOD


You will find further information in our Dev. and Extguide

(Application-specific part) about the implementation of an own address-layout. -> Country Specific Address Formats.

You can use the Country-Key to get the Country-Code of the Phone-Number.

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