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Author's profile photo Michael Vollmer

Common issue with SNOTE and Note 1821188

Dear ChaRM experts,

I just wanted to share some solution to a common issue when implementing the ChaRM master note.

Note 1821188 which is a prerequisite for the ChaRM master note and introduces a new Badi implementation causes sometimes issues.

I had some messages where often the implementation of the master note in SNOTE is canceled with an internal error and implemented code coming from prerequisite notes stays inactive because SNOTE stopped the implementation with an ‘Internal error’.

The note 1821188 itself stayed in status ‘Incompletely Implemented’.

The reason for all this is an issue in SNOTE which has problems with implementing special objects like BadI implementations in some netweaver stack.

Make sure note 1685578 and 1720495 are implemented into the system before implementing the ChaRM master note, then you will not encounter the issue.

We have added the notes to the general Solution Manager master note but we still encounter customers who did not have the newest version of this note in the system,

If you already have the issue, implement the notes 1685578 and 1720495 and re-implement note 1821188.

It is as well possible to activate the objects of SAP Notes manually in case youalready  had the ‘Internal Error’ when the transaction SNOTE was canceled.

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best regards,

Michael

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      Author's profile photo Raquel Pereira da Cunha
      Raquel Pereira da Cunha

      Hi Michael,

      Thank you for the tip, I have faced this error and followed your guidance. Solved.

      Best regards,

      Raquel

      Author's profile photo Former Member
      Former Member

      Hi Michael,

      Thanks for the post. Applying SAP Notes 1685578 and 1720495 fixed the problem we were facing here.

      Kindest Regards

      Rodrigo Rosa

      Author's profile photo Former Member
      Former Member

      Hi Michael,

      SAP Notes 1685578 and 1720495 were implemented in the Solution Manager Master Note, however, when i implement Note 1821188 i still get the error. I have tried to resolve it by re-implementing Notes 1685578 and 1720495 and then re-implementing note 1821188. I cannot go past this and therefore cannot proceed with the ChaRM Master note.

      Please assist.

      Much appreciated.

      Regards

      Muhammad

      Author's profile photo Michael Vollmer
      Michael Vollmer
      Blog Post Author

      Dear Muhammad,

      please open up a customer message. If this is some basis issue with SNOTE we can change the component. I cannot say anything without a look into the system,

      best regards,

      Michael

      PS: I assume, you have followed http://scn.sap.com/community/it-management/alm/solution-manager/blog/2012/06/05/prerequisites-to-fulfill-before-implementing-the-charm-master-note

      Author's profile photo Former Member
      Former Member

      Thank you Michael,

      We implemented SP8. These notes are shown to have been included in the Solution Manager Master Basic note. These notes were implemented. I have logged a call with SAP and have emailed you the call number.

      Kind Regards

      Muhammad

      Author's profile photo Former Member
      Former Member

      Hi

      This issue was resolved by reversing the implementation of the notes and the associated notes thereof. I then re-implemented the notes and the problem was resolved.

      Regards

      Muhammad