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SAPPHIRE NOW and ASUG Annual Conference is over so now it’s wrap-up time. It was the biggest SAPPHIRE NOW event ever and for sure it also was the biggest SAP Support presence that we ever had. It’s really hard to describe the whole excitement that we have experienced at the SAP Active Global Support Center and at the SAP MaxAttention Lounge nearby. Summing up our event experience I may just use the one word which I heard most often on the show floor at our Support presence: Awesome!

Therefore let me provide a brief awesummarization of our three (well actually more) days in Orlando. Day one started big-time as you may have read in one of my previous blog posts named SAP Support has cut loose at SAPPHIRE NOW. Day two was even better. And also on day three there was no time to rest. At our booth we’ve seen the highest SAP Support visibility on the SAPPHIRE NOW show floor ever. Over the course of these three days, hundreds of customers joined our Active Global Support Center to learn more about all the features that we have in store. One of our key goals was to educate customers on how to drive real time enterprise and realize value through SAP support. This topic was also picked up by Dr. Uwe Hommel – Corporate Officer, Executive Vice President, and Head of SAP Active Global Support – who did a short video with us at our AGS Center:

https://youtube.com/watch?v=5X02sRcdRII

Another highlight which is also mentioned in Uwe’s video was the opportunity to see live demonstrations of SAP’s unique control center approach. This approach was developed to help customers that have an SAP ActiveEmbedded or SAP MaxAttention engagement achieve the most effective and efficient implementations and on-going operations possible. It consists of three concepts – Innovation Control Center (ICC), Operation Control Center (OCC), and Mission Control Center (MCC) – that were all presented in a live demo. Here’s a picture of our OCC quad screen demo including a live connection via webcam to the MCC in Newtown Square:

OCC.JPG

That’s not all, the OCC and ICC topics were just covered at two of our six expert tables. We also provided information on the Build SAP like a factory approach, the Run SAP like a factory approach, SAP Enterprise Support, and of course SAP Solution Manager. In addition we had a live demo theatre in place where 32 demo sessions were presented on numerous topics. All this attracted hundreds of customers as you can imagine by having a look at these selected pictures:

AGS_Center.JPG

AGS_Demo_Theatre.JPG

With that I would like to conclude by confirming that this indeed has been the most awesome event ever. Thanks to all customers for dropping in on our booth, thanks to all colleagues for their passion and contribution, and special thanks to all customers and colleagues who took the time to let me shoot some videos for the SAPPHIRE NOW YouTube channel.

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Learn more about SAP’s support offering at www.sapsupport.info.

 

Benjamin Wilk is part of SAP’s global Maintenance Go-To-Market organization and acts as social media ambassador for SAP Support.

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