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Hello forum,

Maybe there is another way to limit the display potion for message operation inside solution manager ITSM, but as i don’t have a lot of experience with SAP CRM, i found that another enhacement with the help of a crm expert collage that can be interesting for someone

Function key for manage that goal:    CRM_ORDER_CHECK_AUTHORITY_GEN

That Solution Manager Function manager all authorization that affect to all operation transaction types inside solution manager and crm.

Goal:

The goal of that enhancement is to filter ITSM message without authorization in that way:

/wp-content/uploads/2013/05/cap3_218641.png

The result that we will get trough that enhancement:

/wp-content/uploads/2013/05/ca2_218640.png

BADI:


Trough transaction SE19 we have to make a new implementation of that Classic BADI: CRM_ORDER_AUTH_CHECK and create a Z/Y new one’s

We have to select “Interface tab” and inside method CRM_RCW_SET_MAX_ITS, we can add our code:

After that we have to activate the BADI again, and inside method CRM_RCW_CALL_AUTHORITY we add the filtering code option.

method IF_EX_CRM_ORDER_AUTH_CHECK~CRM_RFW_CALL_AUTHORITY.

DATA: wa_guid LIKE LINE OF ct_guid_list,
ct_guid_aux LIKE ct_guid_list,
aux_indice TYPE sytabix,
aux_ctd TYPE sytabix.


LOOP AT ct_guid_list INTO wa_guid.
   aux_indice = sy-tabix.
   CALL FUNCTION 'CRM_ORDER_CHECK_AUTHORITY_GEN'
   EXPORTING
     iv_mode = 'C' “Display
     iv_guid = wa_guid-guid
   EXCEPTIONS
     no_authority = 1
     not_found = 2
     parameter_error = 3
     reference_update_active       = 4
   OTHERS = 5.

   IF sy-subrc = 0.
  append
wa_guid-guid to ct_guid_aux.
   ENDIF.
ENDLOOP.


ct_guid_list[] =  ct_guid_aux[]. "that is the key


endmethod.

Follow-up steps to filter search result by organization inside ITSM.

1.- Create an implementation of BADI CRM_ORDER_AUTH_CHECK

2.- Add your customer code to CRM_RFW_CALL_AUTHORITY

[IMPORTANT]

Remembar that: sap_all users will not be able to use that enhancement and you have to add some code additions if you need to allow some organization users to allow them to see incident/message for other users.

Authorization objects relevant for that enhancement:

CRM_ORD_OP – for documents

CRM_ORD_LP – object for organization model

Addition, how you can check if the user have authorization inside their organization:

call function 'CRM_ORDER_CHECK_AUT_CRM_ORD_LP'

      exporting

        is_auth_check_org_level = ls_auth_check_org_level 

        iv_user                 = iv_user                   

        iv_guid                 = iv_guid               

      exceptions   

        no_authority            = 1

        others                  = 2.


call function 'CRM_ORDER_CHECK_AUT_CRM_ORD_OP'

    exporting

      is_auth_check_own_process = ls_auth_check_own_process

      iv_user                   = iv_user

    exceptions

      no_authority              = 1

      not_relevant              = 2

      others                    = 3.


Source code for BADI CRM_ORDER_AUTH_CHECK:

METHOD if_ex_crm_order_auth_check~crm_rfw_call_authority.

*user proffile sap_all validation

Data: it_return type table of BAPIRET2,

it_LOGONDATA  type BAPILOGOND,

it_DEFAULTS   type BAPIDEFAUL,

it_ADDRESS  type  BAPIADDR3,

it_COMPANY  type BAPIUSCOMP,

it_SNC  type  BAPISNCU,

it_REF_USER   type BAPIREFUS,

it_ALIAS  type BAPIALIAS,

it_UCLASS     type BAPIUCLASS,

it_LASTMODIFIED      type BAPIMODDAT,

it_ISLOCKED   type   BAPISLOCKD,

it_BAPIAGR type table of BAPIAGR,

it_BAPIPROF type table of BAPIPROF,

wa_BAPIPROF type BAPIPROF.

  CALL FUNCTION 'BAPI_USER_GET_DETAIL'

  EXPORTING

USERNAME             = sy-uname

IMPORTING

LOGONDATA            = it_logondata

DEFAULTS             = it_defaults

    ADDRESS              = it_address

    COMPANY              = it_company

    SNC                  = it_snc

REF_USER             = it_ref_user

    ALIAS                = it_alias

    UCLASS               = it_uclass

LASTMODIFIED         = it_lastmodified

ISLOCKED             = it_islocked

  TABLES

* PARAMETER            =

PROFILES             =it_BAPIPROF

ACTIVITYGROUPS       = it_BAPIAGR

    RETURN               = it_return.


Read table it_BAPIPROF into wa_BAPIPROF with key   BAPIPROF = 'SAP_ALL'.


if sy-subrc = '0'. EXIT. endif.

  DATA: wa_guid LIKE LINE OF ct_guid_list,

ct_guid_aux LIKE ct_guid_list,

aux_indice TYPE sytabix,

aux_ctd TYPE sytabix.

  LOOP AT ct_guid_list INTO wa_guid.

    aux_indice = sy-tabix.

*check if user is inside operation business partner relation

  DATA:  lt_header_guid     TYPE crmt_object_guid_tab,

lt_partner         TYPE crmt_partner_external_wrkt,

ls_partner         TYPE crmt_partner_external_wrk,

lt_req_objects     TYPE crmt_object_name_tab,

ld_header          TYPE crmd_orderadm_h,

lt_but0ID          TYPE but0ID,

v_partner_C        TYPE CHAR30,

v_partner1         TYPE BU_PARTNER,

lt_userp           TYPE BU_BPEXT.


  clear: v_partner1, lt_userp.

  SELECT single PARTNER INTO lt_userp FROM BUT0ID WHERE IDNUMBER = sy-uname.

  check sy-subrc = '0'.

  SELECT single partner1 from but050 into v_partner1 where partner2 EQ lt_userp and reltyp eq 'BUR001'.

  v_partner_C = 'PARTNER'.

  IF lt_req_objects[] IS INITIAL.

    INSERT v_partner_C INTO TABLE lt_req_objects.

  ENDIF.

.

  CALL FUNCTION 'CRM_ORDER_READ'

    EXPORTING

it_header_guid       = lt_header_guid

it_requested_objects = lt_req_objects

iv_no_auth_check     = 'X'

    IMPORTING

et_partner           = lt_partner

    EXCEPTIONS

document_not_found

error_occurred

document_locked

no_change_authority

no_display_authority

no_change_allowed.

    if sy-subrc = 0.

*check if the user is a BP

        read table lt_partner into ls_partner with key REF_PARTNER_NO = v_partner1

ref_partner_fct = '00000001'.

*      check if the user is the message processor

        IF sy-subrc <> 0.

        read table lt_partner into ls_partner with key REF_PARTNER_NO = LT_USERP

ref_partner_fct = 'SLFN0004'.

        ENDIF.

        IF sy-subrc = 0.

*    save to a external table

          APPEND wa_guid TO ct_guid_aux.

      aux_ctd = aux_ctd + 1.

     ENDIF.

  endif.

*

  ENDLOOP.

* return analyzed guids:

  ct_guid_list[] =  ct_guid_aux[].

ENDMETHOD.

Remember that fot that you have to get mapped the sap saolution manager user with a valid BP inside “Identification” tab on BP transaction.

/wp-content/uploads/2013/05/cap1_218639.png

Hope that,can help you, if anyone have another way to get that goal without customer code, please share it ๐Ÿ˜‰

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