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Author's profile photo Former Member
Former Member
May 15, 2013 Less than a 1 minute read

Andriod device unable to authenticate on self service portal during enrollment

Question:

When I attempted to enroll my Android device I was unable to authenticate to the self-service portal – I immediately received a 401.3 error.

Answer:

The default browser on some older Android devices don’t support Windows Authentication.  The recommended workaround is to try a different browser and re-attempt the enrollment process.  The text of the 401 error shows that same message:

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