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The following table suggests common items that might be consuming storage space and need to be monitored by the Service Optimization system administrator:

Type Default location and File Name (may vary) Notes
Operating system drive C:\ Ensure that available storage exists at all times
Service Optimization installation drive C:\, or D:\ Ensure that available storage exists at all times
Service Optimization integration logs C:\Program Files\ClickSoftware\Service Optimization\Bin\Log Ensure old logs are either deleted, moved, or compressed
IIS logs C:\windows\system32\LogFiles\W3SVC1 By default, one file is created per day.
Ensure old logs are either deleted, moved, or compressed
Service Optimization SXP and Refresh logs C:\  (C:\SXPMessageLog.txt, C:\Tasks30741QueryResults.txt) Ensure old logs are either deleted, moved, or compressed
ClickMobile client logs C:\Documents and Settings\<User>\Application Data\ClickSoftware\ClickMobile\ClickMobileLog.html Located on the ClickMobile client device.
Ensure old logs are either deleted, moved, or compressed
Windows Memory Dumps C:\Windows\Memory.dmp Ensure old logs are either deleted, moved, or compressed
Service Optimization Tracer C:\Temp Ensure old logs are either deleted, moved, or compressed
Windows Performance monitoring C:\Perfmon Ensure old logs are either deleted, moved, or compressed
PTV xServer logs C:\xServer\xlocate-1.10.0.4\logs,
C:\xServer\xmap-1.10.0.1\logs,
C:\xServer\xroute-1.10.0.1\logs
Ensure old logs are either deleted, moved, or compressed
PTV eServer logs C:\eServer\eLocateServer\Log,
C:\eServer\eRouteServer\Log,
C:\eServer\eMapServer\Log
Ensure old logs are either deleted, moved, or compressed
Pitney-Bowes Envinsa logs C:\MapInfo\Envinsa-4.4\Logs
C:\MapInfo\Envinsa-4.4\WebServer\Tomcat-Services\logs
C:\MapInfo\Envinsa-4.4\WebServer\Tomcat-Routing\logs
C:\MapInfo\Envinsa-4.4\WebServer\Tomcat-Presentation\logs
C:\MapInfo\Envinsa-4.4\WebServer\Tomcat-MapTiling\logs
C:\MapInfo\Envinsa-4.4\WebServer\Tomcat-LocationUtility\logs
Ensure old logs are either deleted, moved, or compressed
Pitney-Bowes MapInfo logs C:\Program Files\MapInfo\MapMarker_BRA_v4\sdk\tomcat\logs
C:\Program Files\ClickSoftware\GIS\MapInfo\GeocodingServer\logs
C:\Program Files\ClickSoftware\GIS\MapInfo\RoutingServer\logs
Ensure old logs are either deleted, moved, or compressed
ClickMobile Middle-Tier server C:\ Ensure that available storage exists at all times
Service Optimization Database C:\ Ensure that available storage exists at all times
Service Optimization Database – Oracle Database’s tablespace Ensure that available storage exists at all times, and table can be extended as required

The following table suggests common items that might be consuming database table-space and need to be monitored:

Type Default location Notes
Tasks W6Tasks Accelerated growth might suggest required use of purging
Assignments W6Assignments Accelerated growth might suggest required use of purging
Audit W6Audit_XXXX Accelerated growth might suggest required use of purging
Outgoing Messages W6Outgoing_Messages Accelerated growth might suggest required use of purging
Agents Operations W6Agents_Operations Accelerated growth might suggest required use of purging
Operation Log W6Operation_Log Accelerated growth might suggest required use of purging
Calendars & it’s MultiValues W6Calendar_Yearly_Intervals
W6Calendar_Weekly_Intervals
W6Calendars
Accelerated growth might suggest required use of purging.
Metrics W6Metrics, W6Metrics_Results Accelerated growth might suggest required use of purging
Engineers W6Engineers Accelerated growth might suggest required use of inactive engineer deletion
GIS Cache W6GIS_Cache This table has no limit, however – sudden accelerated growth rate might suggest required action items

Reference: ClickSoftware Wiki Article #1086 Storage Locations Monitoring & Maintaining on Service Optimization Servers

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