Workflow Self Study Notes Part 1 – Work Items
Work Item Execution
- Synchronous Dialog Chain
- Allows User to execute several work items one after the other without returning to Inbox
- Set using “Advance with Dialog” flag in workflow definition.
- Multiple Execution
- Agent can select a set of work items from inbox, and execute all of them together.
- Decision of 1st work item is copied applied to all work items.
Forwarding Work Items
- Forwarding a work item to another agent removes it from all other agent’s inbox.
- If the receiving agent “replaces” the work item, it will re-appear in all original agent’s inbox, AND will also be in the agent’s inbox to whome it was forwarded. In other words, the list of agents is modified when forwarding.
- Forwarding can be configured in individual task. Following options exist
- Work Item cannot be forwarded
- Work Item can be forwarded to anyone.
- Work Item can be forwarded only to possible agents.
- Example scenario where forwarding may be useful
- Change in position of an agent, and handing over remaining work to whoever is replacing
- Agent determination is incorrect/failed.
Work Item Priority (In Inbox)
- The priority only affects the sorting order in inbox.
- Priority = 1, is the highest priority. If an agent gets a work item with Priority = “1”, then a popup message is displayed if they are logged into SAP GUI, irrespective of which transaction they are in.
Work Item Re-Submission
- If an agent does not want to handle a work item immediately, they can “Re-Submit” for a later time. Work items that are re-submitted are removed from the agent’s inbox, and will be held in “Resubmit” queue.
- When the re-submit time comes, it pops back in the agent’s inbox.
Workflow Logs
- Technical log is the most detailed workflow log, and should be heavily used during development.
- For average agent, there are mainly 3 kinds of logs:
- Chronological View
- Displays non-technical steps
- Agent-Oriented View
- Displays which agent worked on what, in the entire workflow execution.
- Object Oriented View
- Displays list of objects involved in the process.
- Eg: Business Objects, Attachments..etc.
- Chronological View
Work Item Delivery Strategies
- Email Notification
- Provided using report : RSWUWFML
- Periodically polls work items.
- Groupware Integration
- Portal Integration
- Can use workflow “iView” which has following features
- Simple UI
- Auto refresh in 10 mins
- Display work items from all SAP components.
- Can use workflow “iView” which has following features
- External Users
Be the first to leave a comment
You must be Logged on to comment or reply to a post.