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You want to learn more about how HTC provides superior customer service with a customized customer experience through multi channels incl. Social Media?

Then you need to join the following sessions provided by  Elizabeth Griffin – responsible for HTC’s Digital Customer Experience strategy and the rollout of SAP Cloud for Social Engagement and SAP Social Media Analytics – and SAP experts :

Session ID: 35476 – Provide Superior Customer Service Through Every Channel

Date: Tue 14th, 2013 03:00-03:20pm Location: Cloud Theater

Detect issues early, respond quickly, and follow up through the channels your customers prefer. Learn how HTC Global Services Inc. provides superior service by monitoring the pulse of its customers and responding through multiple channels, including social media and live chat.

By Elizabeth Griffin, Head, Digital Customer Experience, HTC Corporation and Rei Kasai, Senior Director, Product Management SAP

Session ID:35487 – Put the Customer at the Center of Customer Service

Date: Wed 15th, 2013 03:00-03:45pm Location: Cloud Microforum CL313

This discussion looks at best practices and trends in customer service, including multichannel services that include social media. Hear from HTC Global  Services Inc. and learn how the company is delivering a customized customer experience with cloud solutions from SAP.

By Elizabeth Griffin, Head, Digital Customer Experience, HTC Corporation and Terence Chesire, Director, Product Management SAP

Registration details

Register here to attend
SAPPHIRE and add this session to your personal agenda.

 

There are more web channel related sessions at SAPPHIRE, presented by customers and partners – look out for further announcements.

We look forward seeing you at SAPPHIRE.

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