How to create Ticket in Solman from EP7.3, Standard way.

• Applies to:

Netweaver EP 7.3Solution Manager 7.1

• Summary:

The new NetWeaver Enterprise Portal 7,3 allow the end users to create Tickets in Sap Solution Manager using a new Iview.This is iView is using the standard WebDynpro ags_work_incident_create_app from Solman,

• Requirement:

User in Portal User in Solman (If you want to use UserMapping, check the Blog “How to Create Ticket in Solman from EP7.3 with EPSolman”,    

• How-to Define Solution Manager  in EP:

Create the new System with the following definition

• How-to activate the functionality

To activate the functionality, you need to open the Portal Content Tab, and look for the System Admin rolePortal Content –> Portal Administrators –> System Administrators –> System AdminOpen the System Admin role Select to Visible the Sap Solution Manager content to activate the functionality

• How-to use the Iview

Now in the left menu on System Administrator Tab, you will see the Solutoin Manager option, if you click on it, the system bring the Sap Solution Manager screen to allow us to create tickets from Portal

• How to use the “Report a Problem” Option

Now you can create ticket from the System Administration role, but if you want to use the “Option” directly from your Iview, you need to:

Open your Iview (for this demo is “Get your user name”), and modify the “Report a Problem” Iview path with your own path (If you are using the standard you dont need to change nothing).

To enable this new functionality, Select the “Show Report a Problem Option” property and activate, the standard path is” portal_content/com.sap.pct/administrator/support_content/support_iviews/external_support/com.sap.portal.SolMan”

Now you have in the Iview options, the call to “Report a Problem”