Some companies don't allow the end users have access to Sap Solution Manager, in some cases when the end users don't have access to any SAP Environment to create a Ticket, I leave this "back door" open for them,
Restrictions
You can predefine some parameter of the form using url strings(Remember, the first parameter is "?" and then is always"&'"
Some of the parameters are:
ttype | Transaction Type |
sap-client | Sap Client |
uid | Reporter username |
zr3instno | Instalation number |
zsysid | System ID |
zmandt | Client |
Check the note Note 1356751 - Workcenters URL Parameters of Incident Create for more parameters.
Example:
http://hostname.domain:8000/ticket?sap-client=100&ttype=ZMIN&zr3instno=0011111111&zsysid=PRD&zmandt=100&uid=AU_TICKET
Remember 1:
If you add &sap-config-mode=X at the end, you can enter in Config mode
Remember 2:
Solution Manager will be list, all the systems available for the Generic user that you define to create the Ticket (Example:AU_TICKET), the way that you can control this list is adding the system in the "Identification TAB" in the BP of the generic user.
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