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Author's profile photo Wence Lacaze
Wence Lacaze
May 8, 2013 1 minute read

Create Incident using Guided Procedures in ZSOLMANPRO.

Actually I have some customer that are using ITSM and are really happy with the new Interface, but they say that are a lot of information when they create the Ticket or Service Request directly in ITSM and they lose focus.

I know that SAP provide a Step-by-step procedure when you are using the SOLMANREQU Business role, this blog explain you how activate this Guided procedures for your ZSOLMANPRO Business Role.

Requirement:
  • Solman 7.1 Sp5

Procedure:

SPRO–> Customer Relationship Management –> UI Framework –> Business Role –> Define Business Role

Select ZSOLMANPRO and “Adjust Direct Link Groups”Screen Shot 2013-04-30 at 12.10.56 PM.png

Now Select “SM-CREATE” and “Adjust Direct Links”Screen Shot 2013-04-30 at 12.11.05 PM.png

Now you need to Select “SM-IM-CRG” and unselect “SM-IM-DC”, this will show the Guided procedure for the creation of the Incident.

Do the same for SM-SRQ-CR to SM-SRQ-CRG for Service Request.

Screen Shot 2013-04-30 at 12.11.32 PM.png

Now you will see the Guided procedure when you create the Incident from ITSM

Screen Shot 2013-04-30 at 12.23.30 PM.png

Check more information about Business Roles in https://websmp109.sap-ag.de/~sapidb/011000358700000514722011E.PDF

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      Author's profile photo Former Member
      Former Member

      Wences,

      I know this is almost a year old but wouldn't you also have to change the Navigation Bar Profile used for ZSOLMANPRO role: the Generic Outbound Plug Mappings for the Create Incident Target ID from TIMCR to TIMCRG as referenced in note 1990627?

      Kindest regards

      Paul