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BusinessObjects 4.0 SP05 Post Installation Issues and Resolution are provided below.

 

1) BI Launch Pad is not loaded properly after installation.

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Below are the options we can try to recover it.

Stop tomcat server and clear everything from the folder D:/BI Platform/Tomcat6/Work/Catalina/localhost

and restart Tomcat server.Tomcat will take sometime to come up as it will recreate the application cache.

Clearingapplcationcache.jpg

Try to login now after tomcat restarted and running normally.

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2) Authentication drop down is not available after patch installation.

MissingDropdown.jpg

Resolution: It can be retained by backing up all the files in folder D:/BI Platform/Tomcat6/webapps/BOE/WEB-INF/config/custom

  before patch installation and replacing the files with the back up after patch installtion.

DropdownAuth.jpg

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7 Comments

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  1. Denis Konovalov

    the second issue is because your original modifications are in the wrong place, they should be in

    • C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI
      4.0\warfiles\webapps\BOE\WEB-INF\config\custom

    customizations done here are not overwriten by patches and when web apps are re-deployed, they are retained.

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