How do you maintain a superior and consistent customer experience across multiple channels, so customers, partners and dealers can interact with your brand whenever and however they want?
• Customers, partners and dealers need to be able to move easily between multiple interaction channels, such as web, call center and stores. To remain competitive best run high tech companies need to be able to engage with their customer and partners on every channel and platform seamlessly. This ensures every experience and channel is profitable and effective for sales, marketing and service.
CCome and hear how Bose uses the Web Channel to improve services and increase values for its dealers. Interatively discuss the value of an integrated, consistent and engaging multichannel solution.
Session ID – 4872
Title: Increase Value through the Web Channel
Date: 5/15/2013 at 4 PM Place: Forum D – Microforum #2
– Register here to attend SAPPHIRE and add this session to your personal agenda.
– There are more web channel related sessions at SAPPHIRE, presented by customers and partners – look out for further announcements.
We look forward to seeing you at SAPPHIRE