In the aerospace and defense (A&D) industry, every minute of downtime due to equipment failure impacts operations significantly. For example: the cost per hour of downtime per aircraft is around 10,000 USD. Therefore, efficient maintenance, repair, and overhaul (MRO) processes that help to maximize equipment availability, while keeping costs low, are mandatory.
Additionally, because of the critical nature of the industry, MRO processes executed by operators and service providers are subject to oversight and direction from authorities like the Federal Aviation Administration (FAA) in the U.S. and the European Aviation Safety Agency (EASA). These regulatory authorities, for example, require strict compliance and traceability when implementing any engineering changes throughout the entire lifecycle of the aircraft. This requires end-to-end tracking and visibility into all relevant processes and activities.
SAP, together with its partner HCL, delivers iMRO, a solution that supports the entire repair services business, from planning and engineering to work scoping and execution. Companies benefit through higher asset utilization and fewer un-forecasted flight schedule interruptions. They can also achieve faster external revenue growth with quicker and more accurate billing, as well as better cost and profitability visibility for external contracts, including fleet management agreements with performance based pricing.
By combining the MRO software with enabling technologies in the areas of visual work instructions and enterprise mobility, companies can increase the efficiency of their MRO processes even further.