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First of all, I must clarify my use of the term newbie.  I’ve been using SAP for about 10 years, creating OSS messages, finding OSS notes, and reading other peoples questions, posts, and blogs to glean little bits of information here and there.  I have used other forums for years, but the term “gamification” was completely new to me.

I registered for SCN for the first time a few days before the new gamification go-live.  I posted a question in the hopes of being able to resolve an issue with an SAP bolt-on software product.  This morning I logged in to see if there was a response.  What I found was a game.

What?  A game?  Did I post my question to the wrong web site?

But hey, I started out with one point in the game just for logging in to my account.  That ranked me somewhere around 285,000th place in the game.  Now that’s motivation for you.  🙂

Any way, I checked the status of my question.  There were no responses.  That’s OK, I didn’t really expect any.  I think my question was moderated, and didn’t officially get posted until Friday night.  It was only Monday morning so nobody had really had a chance to see it.  No problem.

So I got curious about the game.  I started looking at it.  I read a few blogs, and I looked at some of the missions.  Hmmm, they seemed easy enough.  *shrug* what the heck.  So, I “liked” a few things, followed a few people, and read the rules of engagement.  It was all pretty standard stuff on various social media websites, and other informational discussion boards.

I got myself up to 16 points — I was really rolling.  I was up to about 121,000th place.  Then I hit the wall.  I tried to create a status update.  This was the last task I had to complete for the mission I was working on.  I read several blogs, performed several searches, even watched a video, but I couldn’t figure out how to do it.

Frustrated, I left SCN to go and do some “real” work.  Several hours later, I returned, ready to look again.  Perhaps I just needed to work on a different mission.  Determined to figure it out, I decided to do a little more searching first.  I found an FAQ which showed the menu option for Create Status Update.  Aha!  I had found it.  Only I hadn’t.  Status Update does not appear under my Create menu.

I scratched my head.  I did some more searching, and read some more blogs.  I found an FAQ which indicated that all posts would be moderated until the user had 30 points.  Could that be it?

Frankly I still don’t know if I will suddenly be able to post a status update when I reach 30 points.  I’ll give it a go — it’s time for a different mission, I guess.  That’s the purpose for this blog.  My 16-year old is good a posting stream-of-consciousness blogs.  I guess it’s my turn to learn.  I’m crawling into the 21st century kicking and screaming.

So, I started writing my very first (not just on SCN, but ever) blog.  I typed for a while and saved my work.  Then I tried to go back to it.  Oh, oh.  It was gone — more frustion.  I had visions of a moderator sniggering behind his or her monitor.  It took about 50 clicks of the mouse searching through various menu options to figure out where my “saved” blog went.

Anyway, I will end this blog post by saying that the game could be good.  It’s certainly an interesting way to get more people responding to other people’s questions.  I’ll be around for a little while — at least until my question is answered.  Hopefully, I’ll be able to overcome my initial newbie hurdles and become a contributing member of the community.  I’ll try to complete a few more missions, and see what happens when I get to 30 points.  Since I’m still moderated, I wonder how long it will be before this blog is released for public consumption.

To the other newbies out there, good luck on your own first missions.  Hopefully we can all learn more about SAP together by playing the game.

Larry Davis

Eaton’s Cooper Industries

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15 Comments

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  1. Susan Keohan

    Hi Larry,

    Any time someone new (and by new, I mean new to posting, not to navigating and the social niceties and all that) can share their experience, everyone gets to learn.  So I have not yet tried to update my status, but that’s what I am going to try to do tonight.

    And I am pretty sure that the SCN folks will be reading your blog – they probably won’t ever snicker at it.
    Good work,

    Sue

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    1. Tom Van Doorslaer

      I disagree,

      I most certainly snickered at this blog, because it reflects so many of the issues that I faced with the launch of the new SCN. It’s recognizable and funny.

      What strikes me here though, is that this is the exact behaviour that the gamification is intended to trigger. Get people to explore the functionality of the community. Get them to look further, search for info and help and try out new things. (edit: And get them to keep coming back for more!)

      Getting one person (Larry) to write his first ever blog, means a victory for the Gamification initiative.

      Congratz Larry on your first ever blog!

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  2. Steve Rumsby

    Thanks for posting this. And take heart – even those of us that aren’t new to SCN have had problems with some of the missions! To get the impressions of somebody completely new to it will be invaluable to the SCN team.

    And don’t give up. SCN is a great community to be part of. It is worth getting past the initial frustrations.

    Welcome!

    Steve.

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  3. Nicolas Busson

    Hi Larry,

    Excellent! I’m still struggling to have my very first mission completed (add a new avatar) so you make me feel that I’m not alone 😀 . But for sure I’m a big fan of gamification!

    And by the way: can’t see any question posted by you on SCN, did you delete it?

    Cheers,

    Nicolas.

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    1. Susan Keohan

      Ha, I added a new avatar, and then somebody complained that I looked like I was from outer space.  But you’ve managed to add a profile picture, so you’re in the right area.

      Keep on!

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      1. Nicolas Busson

        Well in the end I had to remove my avatar before uploading it again… and it worked fine. So I discovered that you can trick the system to complete a few missions very quickly.

        😛

        I definitely love gamification and I’m expecting to find some secret codes or complex combinations to unlock mysterious levels… =)

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    2. Larry Davis Post author

      No, I didn’t delete it.  It was buried within an existing thread.  I have since opened it in the SD forums as it’s own posting.

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  4. Shahrukh Ahmed

    I Guess we all became a newbie the day this portal got revamped. But it is this will to find out what’s “new” that will help you to juice out the best of this scn-world.

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  5. Laure Cetin

    Hi Larry,

    First of all: Congrats on your first-ever blog! Reading it, I would have never thought it was your first post, you are telling a story here and I wanted to read until the end. This is what a successful blog is.

    You just joined a community of passionate people, and yes as Steve Rumsby said, it is worth sticking around because it’s like a family. Really. You are going to meet amazing people and learn a lot as you contribute and read their content. They will help you in ways that make you feel very optimistic about the future of the world!

    Now, I’m sorry that you encountered some challenges while playing with our brand-new missions. It was not known to me that members who are pre-moderated (below 30 lifetime points) cannot create a status update. Obviously I will have to change the rules of the onboarding mission “Ready Set Go!”. Pre-moderation was introduced recently and we’re still learning about all the effects on the various content creation functionalities.

    I think it is great to see that a new member like you takes the time to read our documentation. We put a lot of efforts into FAQs, program overviews, tip in a minute videos, etc. and although we know that it’s a bit naive to think that everyone will consume them, it is always good when someone actually reads/consumes them. Woohoo!

    I hope to read more from you in the future, and I hope you like gamification 🙂

    Best,

    Laure

    SCN Team, responsible for member reputation and gamification

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  6. Chip Rodgers

    Larry, I’m so glad you “took the plunge” and jumped in with your first blog!  Congratulations!

    I agree with Laure, that you did a great job just telling the story of your journey.  Thanks for sharing and we’ll look forward to seeing your next blog… and to see you achieve the Storyteller mission!  🙂

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